Customer Service High School

Tenesha Murk

Contact

Tel : 443-***-****

Email: *********@*****.***

Address

**** *********** **, ********, ** 30058

Profile

Objective I am seeking a position where I can develop and excel while giving my best to an employer. I’m also looking to obtain employment with a professional affiliation that utilizes my current or past related skills in leadership, customer service and communications. I am a sincere, loyal and dedicated individual who has a great deal of ambition. I get along well with others, while also working efficiently on my own.

Availability October 2022

Key Skills

Apple and Samsung Certified 2021-Present

Microsoft Suite, XP, Word, Power Point, Excel

Strong verbal communication

Conflict resolver, Problem Solver

Quick learner and Team leadership

Education

2011 to 2014 Bachelor in Radio Broadcast and Communication Morgan State University, Baltimore, MD

2010 to 2011 Connect Student

Anne Arundel Community College, Arnold, MD

2006 to 2010 4-years-high diploma in basic studies North County High School, Glen Burnie, MD

Work Experience

Assurant, Snellville, GA. October 2021-September 2022 Technician

● I was the secondary lead tech and was in charge of repairing all Apple and Samsung cellular devices.

● I assisted in sending back all damaged screen display parts or back glass parts to Apple and Samsung warehouses.

● I counted the inventory for all parts every two weeks. I submitted any overages or shortages that we had to Assurant, Apple or Samsung.

● I created appointments with all Apple device users. I helped customers make appointments through Assurant for all Samsung device users.

● I provided customer service with anyone who needed to talk to the Assurant customer service department, by explaining each individual situation and finding the best solution.

● I helped transfer data and restore devices. I also troubleshoot technical problems with devices.

Enjoy Technology, Elkridge, MD. August 2020-March 2021 Expert

● I drove to customer’s houses to deliver their technology devices such as phones, tablets, etc. I also assisted customers activate and

transfer data to their devices.

● I created a “store-like” experience for every customer. I provided great customer service and knowledge for better understanding.

● I maximize every opportunity that I offer to the customer by selling other devices they needed for their homes.

● At the end of every shift I clean and vacuum the vehicle. I also count my inventory of all my devices.

Metro by T-Mobile, Parkville, MD. December 2018 - November 2019 Sale Rep

● I greet every customer with a friendly and warm welcome that meet corporate standards.

● I right fit each customer and fully explore all opportunities to maximize the sale by adding a line or pushing an IOT device.

● Each week I focus on any metric I need to improve in, in order to help my store reach monthly goals.

● I help clean up my store and fix all inventory and planograms to meet the store expectations. Sprint/MobileNow, Hanover, MD. August 2016-November 2018 Sale Rep

● I found every opportunity to maximize all sales while still providing great customer service.

● I personally handle my consumer's escalations to avoid any cancellations or a bad experience with the carrier.

● I ensure all operations were complete, such as returns, and trade-ins, to avoid chargebacks or missing devices.

● I maintain a clean store and reorganize planograms to keep consumers. Amazon, Baltimore, MD

Warehouse May 2015- December 2016

● Problem Solver

● I sorted and restock packages

● I handle and process all returns

● I sort and label all damaged products

Royal Farms, Glen Burnie, MD

Deli/ Cashier March 2013-November 2014

● Prepare customer food

● Provide customer service and exchange money and items

● Clean store area.

Target, Towson, MD

Sales floor July 2013-January 2014

● Reorganize the clothing racks by sizes

● Pick up items from the floor and place them in the correct department

● Provide customer service at the jewelry counter or at the register. Townepark, Baltimore, MD

Cashier August to December, 2012

● Parking attendant

● Take payments to add on customers account

● Help cover shift or work overtime for company assistant ShopRite, Parkville, MD

Cashier May to August, 2012

● Greet customers and help them find their groceries

● Provide customer service and assist them with the bonus cards

● Help label the prices on grocery and restock products Activities and Interests

CEO of my own Podcast called “In Da House” Talk Show that discuss social issues (Aug. 2018-Present) Morgan State University Alumni Mentoring Program (Sept 2019-Present) Member of WMUR, Morgan State University student radio organization (Aug. 2012-Dec. 2014) Blossom Girls Mentorship Program (Jan. 2015-Jan. 2016) F.U.T.U.R.E. (Females United To Uplift Reshape and Educate) 2013-2014 Member of Morgan’s Theater Program (January 2011 to May 2011)

Contact this candidate