Customer Service Inventory Control
Resume:
Russell “Todd” Hildebrand
**** **** **** ***** ~Jacksonville, FL 32219 ~ Cell 772-***-****
Email: *******.************@*****.***
OBJECTIVE: My Experience in Ink Development and Printing has provided me with many Skills; A Graphic and Technical Professional with a proven track record as an accomplished, results-driven, team-oriented Sales Leader. Seeking a challenging Role with large company where I can grow and support
Summary of Qualifications
Excellent record of increasing sales and profitability
Twenty plus years outside sales experience in the newspaper, commercial print and corrugated print industries
Customer service oriented; established and maintained long-term relationships with customers by building a good rapport; known for excellent and thorough follow-through after the sale
Ability to resolve problems swiftly and independently
Outstanding leadership and communication skills; including written and verbal presentations
Ability to learn from and resolve confrontation; adjusting to diverse customer personalities
Excellent written and computer skills
Education & Certification
Paxon Sr. High School, received Diploma
Fire Training Academy, Jacksonville, Fl. State Certification
US Department of Transportation, Hazardous Material Training Certification
BSI International Auditor Training, ISO Auditor Certification
ACT School, Advanced Computer Training, PowerPoint, Word, Excel
X-Rite Corporation, Densitometry Training Certification
Flint Ink Corporation, Quality Facilitator Training, instituting Deming Method of Quality
Work Experience
Adams Remco, Jacksonville, FL Territory - 2/02/24 – Present
Account Executive
Create and manage sales in office systems matrix, sales include software, smart printers, interactive smart boards, (Richo, Toshiba, Lexmark, Brother), (copy, print, scan, fax, document management, IT), maintain current business, cold calls, 40 calls per day, 10 meetings per week, versed in banking, leases, EDA app, Falcon Technology CRM, IT Training
Lowe’s Home Improvement, Jacksonville, FL – 7/20/23 – 1/1/24
ASM Associate Service Manager – Plumbing Department
Duties included customer service in plumbing department, manage inventory, move customers to finance options, certified for forklift and cherry pickers operations
Six Month ‘Leave’ due to Injury / Not related to work
Boar’s Head Provisions, Jacksonville, FL – 11/30/20 – 1/1/23
Warehouse Manager
Receiving of Boar’s Head products, working with sales team, manage inventory, scheduling deliveries, manage pull & pack, merchandising for Publix stores and restaurants
Pennock Floral Company, Jacksonville, FL – 12/17/17 – 10/20/20
Warehouse Manager
Receiving daily inventory using RF scanners, distributing perishable product in organized warehouse, pull orders, fill-in driver, (B class CDL) (USDOT certified), proficient with AS400 computer programs and windows-based company programs
Central Ink Corporation, C&W Press Room Products, Trelleborg, X-Rite, West Chicago, IL – 1/29/07 – 9/3/17
Technical Sales Representative
Maintained and created ink sales for multiple printing applications, (coldest, heatset, UV, packaging, flexographic), press chemicals, (washes, acid and mild acid solutions, roller cleaners, general industrial cleaners), consumables, (tapes, scientific instruments, printing blankets, plates), sales included New York Times Regional Media Group, Halifax Media Group, Malnove, etc…
Managed long-term relationships with multiple customers while coordinating deliveries, meeting deadlines, and troubleshooting product issues
Represented company interests at trade shows (Graph Expo, America’s East), printing press user group conferences, (Goss Metro User’s Group, Man Roland User’s Group)
Participated in customer vendor meetings to resolve print and product issues
Territory, FL; GA; NC; SC; AL; MS; LA.
Developed territory sales to exceed $2m
Flint Ink Corporation, Flint Group, Ann Arbor, MI, Jacksonville FL - 1984-2007
Regional Sales Representative, Quality Assurance Manager, Production Supervisor, Laboratory Manager
1998-2007 Maintained multi-million-dollar newspaper accounts, built relationships with high-level executives (Miami Herald Publishing, Ft. Lauderdale Sun-Sentinel, Naples Daily News, Sarasota Herald Tribune, Tampa Tribune, developed FL territory that exceeded $2m, ultimately selling and supporting Flint Ink entire products, (coldset, heatset, wide web, sheetfed, UV, flexographic, blankets, chemistries, consumables)
1996-1998 Facilitated quality meetings in production atmosphere, performed densitometer seminars in customer facilities, worked with sales force to troubleshoot product and equipment issues
1994-1996 Managed laboratory, used scientific instruments to control ink product specifications, raw paper evaluations, matched color, created and controlled product formulas
1992-1994 Managed daily production and distribution operations
1987-1992 Managed daily shipping and receiving of products, export and domestic, (tankers, totebins, drums, kits)
1984-1987 Duties included manufacturing of inks and coatings, transferring product at various stages through maze of pipes, changing filter bags, pumping product into various containers for distribution, housekeeping in ink environment, etc.
Key Accomplishments
Awarded ~ Flint Ink Corporation Southern Region Sales Representative of the Year, Southern Region Runner-Up, National Top Sales New Business Dollars.
References
Victor Dahleen, Vice President of Sales, Central Ink Corporation
Craig Woischwill, retired Vice President of Production, Miami Herald Publishing
Harry Phelps, Production Manager, Sun-Sentinel
Jason Birket, National Quality Manager, New York Times
Bo Stewart, friend, and former colleague
Diana Coffman, Account Executive, Waste Pro Corporation
Additional references at your request
Contact this candidate