Customer Service Specialist
Resume:
Rachelle lightfoot
Saint Albans, WV *****
*********@*****.***
Skilled at building trusted, loyal relationships with the workplace and management, resulting in best- in-class performance for customer service.Trying to obtain and maintain a great paying job and take great care of my family.
Authorized to work in the US for any employer
Work Experience
Customer Service Specialist
United Bank - United Bankshares, Inc. - Charleston, WV March 2023 to May 2024
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
Sandwich Artist/Cashier
Subway - Charleston, WV
June 2023 to October 2023
Greets and serves guests, prepares product, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional guest service is a major component of this position. Exhibits a cheerful and helpful manner while greeting guests and preparing their orders. Kroger Cashier
The Kroger Company - Saint Albans, WV
January 2022 to May 2023
Cashier/Checker isresponsible for being visible and actively greeting, engaging and assisting customers. Cashiers process customer transactions through the check lane quickly, accurately, and efficiently. Administrative Office Assistant
WV DHHR - Charleston, WV
October 2021 to June 2022
Performs clerical duties to help an office run smoothly and efficiently. Our duties include answering phone calls and emails, greeting and directing office visitors to designated meeting areas and building spreadsheets or presentations for leadership staff. Answers phone calls, schedules meetings and supports visitors. Carries out administrative duties such as filing, typing, copying, binding, scanning etc. Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
Crew Chief Supervisor
Mccdonalds - Charleston, WV
July 2016 to June 2019
manage staff and keep everyone on task.
count safe
etc
Server
Red Lobster - Charleston, WV
May 2017 to October 2017
Complete customer service
Assistant Store Manager
Family Dollar
February 2016 to July 2016
Medical Assistant EKG and phlebotomy
174th street medical center
March 2015 to July 2016
Oversees the use of EKG equipment.
•Explains the function and process of EKG exams to patients prior to the test.
•Ensures that all patients are calm and relaxed during the process.
•Attaches EKG electrodes to patients in order to monitor heart activity and removes them after tests are completed.
•Adjusts EKG machines to individual patients.
•Administers stress tests, which monitor patient heart activity as they run on a treadmill. Explaining the responsible for drawing blood for a variety of reasons, including lab testing and blood donation.
Senior cashier
PLS Financial Services - Bronx, NY
April 2015 to January 2016
leads and participates in the work of a small group of cashiers engaged in collecting and registering money from merchandise sales and/or fees for services at an assigned check cashing location. Home Health Aide/Personal Care Aide
Coorpertive home care - Bronx, NY
February 2015 to January 2016
Cashier/Customer Service
Mardi Gras casino and resort
April 2012 to May 2014
Cosmetologist
2010 hair salon - Bronx, NY
April 2010 to November 2013
Head Cashier/Customer Service
Duane Reade
October 2010 to September 2012
Education
Certified hha in Certified Pca
Cooperative home care - Bronx, NY
2015 to 2016
High school or equivalent
Capital High School
EKG and phlebotomy
Abc training program
Cosmetology lic.
Brittany Beauty School
Skills
• Leadership Development, Microsoft office, Strong communication and interpersonal skills to deliver exceptional customer service (5 years)
• Customer Service Skills (10+ years)
• Customer Relations (10+ years)
• Customer Service (10+ years)
• Time Management (10+ years)
• Typing (8 years)
• Vital Signs (5 years)
• Venipuncture
• Phlebotomy (5 years)
• Home Care
• Patient Care
• Laboratory Experience
• Triage
• Management
• Medical Records
• Hair styling
• Sales
• Medical office experience
• Caregiving
• Computer skills
• Hospital Experience
• Clerical Experience
• HIPAA
• Medical Terminology
• Microsoft Word
• Guest services
• Cash handling
• Leadership
• Clerical experience
• Typing
• HIPAA
• Customer service
• Medical records
• Medical terminology
• Hospital experience
• Payroll
• Cash register
• Windows
• Laboratory experience
• Caregiving
• Home care
• Senior care
• Alzheimer's care
• Vital signs
• Patient monitoring
• Financial services
• Lending
• Loan processing
Certifications and Licenses
EKG
February 2016 to Present
More than 500 hours practice and very skilled
Phlebotomy
February 2016 to Present
More than 500 hours of practice and very skilled
HHA pca
Home health aide, personal care associate
Food Handler
May 2017 to May 2019
Food Handler Certification
CPR Certification
Driver's License
Additional Information
Worked in a very high volume setting doing EKG and phlebotomy very skilled
Contact this candidate