Customer Service Specialist

************@*****.*** 787-***-**** I Minneola, FL *4715

Objective

Hungry to learn and make others better while still using what I know working as team, problem solving more than one problem at a time. Keep utilizing my skills to the fullest at any level. Willing to commit fully to the company by making optimizations daily.

Skills

•Quick problem solver.

•Knowledgeable in many areas.

•Bilingual in Spanish(fluent), English(fluent).

•Well-versed in resolving problems in timely manner.

Experience

Attractions Attendant, Universal Studios Orlando January 2020-Current

Orlando, Florida

Serve guest with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Communicate with manager to discuss ride maintenance or repair issues.

Operate attraction equipment precisely to concur with operational procedures.

Customer Service Specialist, First Class Cleaners 2019-2020

Documented conversations with customers to track requests, problems, and solutions.

Assisted customers in making payments on accounts and setting up payment plans.

Confirmed delivery of orders and troubleshooting missed delivery date with system from company.

Education and continuation

Certified Full Stack Web Development

UCF, June 2023

AA in General Studies

Valencia College, Dec 2020

Currently learning Web development at Harvard (CS 50 Introduction)

Apps and projects

Git Hub: jmalave15 · GitHub

Contact this candidate