Technical Support Information Technology
Resume:
Tanner Owens
*** ******** **, ********* **, *****
*************@*****.***
Summary
Dedicated and skilled IT professional with experience in SOC/NOC analysis and management. Proven track record of implementing security measures, monitoring infrastructure, and providing technical support. Possesses a strong knowledge of information technology and infrastructure systems. Committed to delivering effective solutions and maintaining the highest standards of professionalism. Education
Associates of Pre-Physical Therapy
Motlow State Community College, Tullahoma, TN
IT Intern
Shelbyville, TN 37160
September 2021 - November 2022
Worked in SOC/NOC environment.
Created entries to block malicious IP addresses and analyzed URLs and domains from malicious sites.
Analyzed data from recorded threats and countries, monitoring real-time threats across six off-site locations.
Monitored SEIM systems and conducted weekly data analytics reviews.
Contributed to the production of a security product distributed through the TN Department of Safety and Homeland Security to private companies and government entities.
Proficient in querying databases using KQL for security investigations.
Uncovered and investigated security breaches, recommending specific remediation approaches
Used Metasploit, Wireshark, and OpenVAS to verify and manage security assessments and pinpoint flaws.
Managed various hardware devices.
1
Implemented virtualization and networking solutions.
Configured security measures on devices.
Monitored infrastructure traffic and server resources, ensuring optimal performance and network health.
Created work orders and performed maintenance on workstations, servers, wireless access points, switches, and other infrastructure equipment. Certifications
CompTIA SYS-601 DoD 8570.1 IAT Level II DoD 8570.1 IAM Level I
CompTIA N10-007 DoD 8570.1 IAT Level I
CompTIA A+220-****-**** DoD 8570.1 IAM Level I
MD-100: Windows Client
Certificates
Desktop Support Technician
Network and Infrastructure Technician
Network and Infrastructure Cyber Security Specialist Technical Skills
Security Tools: Metasploit, Wireshark, OpenVAS, QRADAR, Nessus, Snort
Infrastructure Monitoring: SolarWinds, SEIM systems
Threat Analysis: Monitoring and analyzing real-time threats, creating entries to block malicious IP addresses, analyzing URLs and domains
Incident Response: Incident detection, investigation, and remediation
Database Management: SQL, KQL
Virtualization and Networking: VMware, Hyper-V, network configuration and management
Security Measures: Configuring security on devices, managing hardware devices, implementing firewalls and intrusion detection systems
Incident Management: Major Incident Management engagement, troubleshooting P1/P2 incidents
2
Technical Support: ServiceNow, Azure Active Directory
Compliance and Standards: Familiarity with NIST, ISO 27001, GDPR, HIPAA
Cloud Security: AWS, Azure, cloud security best practices Job History
3-D Technology - Service Desk Analyst I
Franklin, TN 37069
December 2022 - December 2023
Provided technical support for healthcare-focused applications and peripherals.
Documented support interactions for reference purposes.
Configured hardware and granted system permissions to new employees.
Identified and resolved technical issues using diagnostic tools and tactics.
Assisted customers in troubleshooting hardware and software issues.
Managed high call flow and responded to technical support requests.
Logged support tickets and closed them upon issue resolution.
Configured user permissions, access, licenses, and groups through Azure Active Directory.
Community Health Systems - Service Desk Representative Franklin, TN 37069
Janurary 2024 - Current
Provided technical support for healthcare-focused applications and peripherals.
Used ServiceNow to document interactions, incidents, and request for end user purposes.
Worked in a call queue and understand workflow.
Troubleshooting VPNs for user assistance.
Used ServiceNow to document/route ticket to the appropriate team.
Assign roles to users based on a REQ number.
Used a knowledge base to help isolate/troubleshoot technical problems for an end user.
Used QRADAR to validate workstation caches with credentials 3
Used VDI citrix director to troubleshoot and monitor virtual apps and desktops References Available upon request
4
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