Customer Service Call Center
Resume:
ARIANNA PEREZ
SKILLS
Customer Relationship Management
(CRM)
Client Relations
Live chat support
Customer Service
Sales expertise
Lead Generation
Call center experience
Problem-solving abilities
Microsoft PowerPoint
Building rapport
LANGUAGES
Spanish
Full Professional
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
WORK HISTORY
January 2020 - Current
Customer Service Representative SatCom Marketing, LLC, Fort Myers, FL
May 2016 - January 2020
Warehouse Worker Dreyers Grand Ice Cream Holdings, Bakersfield, CA Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Streamlined call center processes for improved efficiency and reduced wait times.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Assisted customers in navigating company website and placing online orders, improving overall user experience.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
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Reduced order processing times with streamlined picking, packing, and shipping procedures.
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Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
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Increased accuracy of inventory records through meticulous documentation and regular audits.
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Collaborated with team members to complete complex projects on schedule and within budget constraints.
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EDUCATION
June 2003
High School Diploma
Bakersfield Adult Schools, Bakersfield, CA
CONTACT
Lehigh Acres, FL 33971
**********@*****.***
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