Business Operations Office Management

LAWRENCE GARCIA

*****.********@*****.*** / H: 562-***-****

**** ******** ******, **********, ** 90706

SUMMARY

Meticulous Supervisor with more than 15 years providing excellent services for client focused custodial facilities. Organized, diligent and skilled in handling multiple cleaning and repair projects simultaneously.

Focused Supervisor offers impressive track record of maintaining customer satisfaction and building solid base of engaged, satisfied customers. Bringing expertise in Installation of offices and relocation of large facilities and companies. Custodial maintenance.

Hard-working, experienced multi task and focused on end result. Dedicated to delivering the highest quality service to every client/customer. Reliable and conscientious, to subordinates to meet th tight deadlines.

Polished and professional Custodial duties and successful at supporting executive productivity and business operations. Knowledgeable about the industry practices and regulations, as well as office management protocols and calendar management. Work well with minimal oversight to carry out demanding work.

SKILLS

Supply procurement

Accurate and detailed

Coordination skills

Employee training and development

Proper phone etiquette

Results-oriented

Resourceful

Self-starter

Perform well in high-demand, fast-paced environments

Independent worker

Client satisfaction

Verbal communication

Strong interpersonal skills

Self-directed

Problem resolving

Training staff

Customer friendly

Dedicated team player

Clean driving record

Excellent communication skills

EXPERIENCE

Supervisor General Facilities-custodial / Corovan Inc. - Fullerton, CA 06/2009 - Current

Performed custodial duties to maintain facility interior by shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures after large company relocations

Performed simple carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs

Disassembled Office and various machinery and equipment to remove parts and make repairs

Surveyed site locations to determine best plans and assess any potential problems. Conduct pre- and post-installation visits, as well as frequent project assessment, to maximize quality

Scheduled project plans and employee hours

Prepared accurate estimates and work orders based on expected labor and parts requirements for each job

Prepared and presented proposals for clients

Planned and executed several large facilities Hoag Hospital, City of Hope. Raytheon and PGL in pasadena wiht backgroung check and high clearance entrance for security

Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Created communication strategies to meet client objectives

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction Loaded and unloaded merchandise efficiently to meet demanding route targets.Wrote scopes, requirements

Provided onsite training for new supervisors and new employees

Logged deliveries into high clearance areas, including drop-off times and any special conditions

Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage

Drove trucks to and from job sites to deliver workers and supplies

Logged daily mileage, gas and other data for OSHA and safety complience & to keep management informed of field activities

Completed order forms and collected payments to keep customer accounts current

Property Manger-Custodial / MPM Propert Management Company - Paramount, CA 08/2003 - 08/2009

Minimized costs by working and negotiating with multiple suppliers

Collaborated with multiple departments to maximize workflow and efficiency

Completed all steps when tenants move out or move in a new residence to include contacts for repairs and complete the entire process from cleaning floors, walls, cielings, painting and trash and debri removal. •Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects

Protected floors and fixtures with correct application of solutions and use of cleaning equipment

Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness

Kept grounds clean and neat with frequent mowing and trimming

Sprayed pesticides to alleviate bug infestations, following all directions and safety protocols

Stripped, sealed, finished and polished floors to maintain appearance and remove scratches

Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times

Gathered and emptied trash and recycling bins

Maintained laundry facilities equipment on basis, improving overall longevity of machines•Dusted furniture, walls, machines and equipment, replaced burned out lightbulbs and performed maintenance for laundry facility -room

Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent tenant and personnel falls

Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions

Mixed water and detergents in containers to prepare chemical cleaning solutions, adhering to all safety measures to avoid accidents and exposure to poisonous gases

Closely worked with owner and real estate agents

EDUCATION AND TRAINING

La Mirada High School - La Mirada, CA 1995

High School Diploma

Leasing Company - Fullerton, CA 2010

Forklift Driver

Leasing Company - Fullerton

Bob Cat Truck Training Certificate

Leasing Corporation - Fullerton, CA

Customer Service

Leasing Corporation - Fullerton, CA 2011

Custodial Certificate: Custodian

CERTIFICATIONS

Leadership Essential

Customer Service Professional

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