Customer Service Personal Care

Shaniqua Williams Lithonia, GA ***** **************@******.*** +1-770-***-****

Willing to relocate: Anywhere Authorized to work in the US for any employer

Professional Summary

Dedicated and reliable professional with over 10 years of experience in customer service, caregiving, and retail. Demonstrates strong skills in patient care, security, and technical support. Currently seeking opportunities to leverage diverse skills in a dynamic work environment.

Work Experience

FC Associate I Amazon DSP, Holbrook, NY November 2023 - March 2024

• Prepare packages for delivery.

Caregiver Baylin Home Care, Southampton, NY December 2020 - October 2023

• Assisted elderly clients with daily living activities and personal care.

Front End Associate Walmart, Middle Island, NY May 2022 - May 2023

• Managed the front end operations of the store, including cashier duties and customer service.

Personal Care Aide Companion Home Care, West Babylon, NY August 2018- November 2020

• Provide in-home care and support for individuals, ensuring their safety and comfort.

Customer Service American Energy Solutions, Brooklyn, NY August 2017- July 2018

• Handled customer inquiries and resolved billing issues.

Billing Manager/Customer NRX Logistics, Colonie, NY December 2016- July 2017

• Managed billing processes and provided customer support.

Personal Care Aide Attentive Home Care, Babylon, NY August 2016 - December 2016

• Provided personal care and support for clients in their homes.

Sub-Contractor M&C Assemblies, Orlando, FL April 2013 - June 2016

• Completed assembly tasks and supported various project needs.

Security Guard FJC Security, Melville, NY November 2009 - 2013

• Ensured safety and security of premises and personnel.

Cashier/Customer Service Target, Farmingdale, NY December 2007 - 2010

• Managed transactions and provided customer service.

Education

College in Business Strayer University-Global Region, Piscataway, NJ October 2022 - Present

High School Diploma Wyandanch Memorial High, Wyandanch, NY

Skills

• Data Entry

• Dependable

• Cash Handling

• Security

• Customer Service

• Billing

• Patient Care

• Childcare

• Call Center Management

• Technical Support

• Microsoft Excel

• CRM Software (Salesforce, Oracle)

• QuickBooks

• HIPAA Compliance

• Communication Skills

• Clerical Experience

Certifications and Licenses

• First Aid Certification

• CPR Certification

• Technical Support Fundamentals (December 2021 - Present)

• IT Support Fundamentals

• Bits & Bytes of Computer Networking (January 2022 - Present)

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