Customer Service

Resume

Daesia Andrews

West Springfield, MA 413-***-**** ************@*****.***

Education: June 2023

University of Massachusetts Amherst

Bachelor of Arts in Psychology

Major: Psychology Minor in Education

GPA: 3.62

Awards/Honors

Dean’s List - Spring 2020, Fall 2021, Spring 2022, Fall 2022 Relevant Skills

Organizational, Communication, Flexibility, Cash-handling, Hospitality, Customer Service, Teamwork Relevant Experience

Naswa Resort, Laconia, NH

May 2022-Aug 2022, May 2023-Aug 2023, May 2024-Aug 2024

Server (seasonal for summers)

● Greet customers

● Take customers orders

● Deliver food that they requested

● Handle money and other forms of payment

Elements Hot Tub Spa, Amherst, MA Sep 2019 - Present Receptionist/Customer Service

● Book appointments for hot tubs and massages.

● Set up hot tub rooms for clients.

● Keep a clean and relaxing environment for customers. Cerratos Pastry Shop, West Springfield, MA Aug 2020 - Aug 2021 Crew Worker

● Make pastries for the front pastry case.

● Decorate cake orders for customers based on their request.

● Serve walk-in customers to what they need from the front pastry case.

● Sell all products: cookies, cakes, pastries, beverages. Additional Experience

Kicks and Dribbles & Hoop Mania, West Springfield, MA Summers 2017, 2018, 2019 Camp Counselor

● Lead and planned age-appropriate activities in which kids could cooperate, learn, and have fun.

● Provided high quality educational experiences for camp participants.

● Ensured safety and well-being of children throughout the day. Babysitting, Springfield, MA Oct 2018 - Oct 2020

● Watched over and took care of the children.

● Followed instructions from parents to ensure proper care.

● Ensured safety and well-being of children under my care. Host for a Special Olympics Event, West Springfield, MA Dec 2018 Volunteer

● Participated in a game of basketball with individuals that have a disability.

● Helped to ensure the enjoyment of all of the individuals involved.

● Watched and took care of participants.

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