NANCY
Surrey, Canada P: +1-778-***-**** ************@*****.***
PROFILE SUMMARY:
Results-oriented professional with over 3 years of experience in inventory control, sales support, and fulfillment. Demonstrated success in managing inventory with a 15% reduction in waste and a 20% increase in stock accuracy at Harry Flour Mill. Achieved a 98% order accuracy rate and consistently met 100% of daily fulfillment targets at Amazon. In my current role as a Server at Aha Indian Food Paradise, process over 100 transactions per shift and manage a 20% increase in sales, and customer orders during peak hours. I can lift, stand, and work for a longer period.
I am legally authorized to work for any employment. I can work on commission as well. WORK EXPERIENCE
Server Surrey, British Columbia
Aha Indian food paradise March 2023- Current
• Provide detailed information on menu items and ingredients, ensuring customer satisfaction.
• Accurately take and process over 80 customer orders per shift, increasing sales by 20% during peak hours.
• Restock supplies, maintain a clean and organized environment, and ensure operational equipment is functional.
• Collaborate with servers, kitchen staff, and management to ensure efficient service delivery Sales support associate (cashier) Tsawwassen First Nation, British Columbia Coach 6 Months
• Delivered exceptional customer service by assisting with product inquiries, order processing, and returns.
• Maintained and stocked product displays, ensuring compliance with company standards and enhancing product presentation.
• Processed sales transactions accurately using POS systems, contributing to a positive customer experience.
• Assisted in tracking inventory levels and coordinating with the supply chain to ensure product availability. Fulfillment associate Surrey, BC
Amazon (DVC6) 6 months
• Fulfilled customer orders with a 98% accuracy rate, consistently meeting daily and weekly targets.
• Ensured accurate order picking, packing, and shipping, maintaining compliance with company standards.
• Restocked inventory and maintained a clean and organized workspace, contributing to a safe working environment.
• Adapted effectively to high-volume and urgent order conditions, ensuring timely fulfillment. Inventory Control Assistant Ludhiana, Punjab
Harry Flour Mill May 2021-February 2023
• Supported continuous production by maintaining efficient procurement practices and supply chain operations.
• Monitored raw material and finished product stock levels, reducing inventory waste by 15%.
• Implemented inventory control techniques, achieving a 20% increase in stock accuracy.
• Coordinated with suppliers for timely procurement, ensuring uninterrupted production.
• Maintained organized storage and distribution of products, optimizing warehouse operations. EDUCATION
PBD advanced supply chain management New Westminster Campus Douglas College Expected December 2024
• Focus on risk management, strategy alignment, global operations optimization, and stakeholder collaboration.
• Emphasizes building strategic supplier relationships, regulatory compliance, and integrating technology for supply chain optimization.
MBA (Finance and HR) Punjab, India
Punjab Technical University 2019- 2021
• Developed expertise in financial strategy, human resources management, and international business practices. CERTIFICATIONS
Tally ERP certificate Serve it right Microsoft office specialist ADDITIONAL
• Customer Service- Exceptional customer interaction and service delivery.
• Inventory Management- Accurate tracking and control of stock levels.
• Order Processing- Efficient and precise processing of orders.
• Team Collaboration- Ability to work effectively with team members in various roles.
• Flexibility- Adaptable to varying work hours and environments.
• Technical Skills- Proficient in ERP, Microsoft Office Suite, Tableau.
• Physical Stamina- Capable of lifting up to 50lbs and standing for extended periods.
• Attention to Detail- High level of accuracy in all tasks. Languages: Fluent in English, Hindi & Punjabi
REFERENCES
Neha (process assistant, Amazon)
*************@*****.***
Agrata Jaiswal (consultant, The Bricks)
*********@*****.***