Customer Service Team Member
Resume:
M
Nicole
Mathers
nicolemathers*@gmai
l.com
Rialto, CA 92376
SUMMARY
Enthusiastic and eager to contribute to team success through hard work. Attention to detail and excellent organizational skills. Clear understanding of taking orders and handling cash and training in everything McDonald's to offer. Motivated to learn, grow and excel in any job I do. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
Food Handling Safety
Cleaning and Sanitation
Order Management
Performance Improvement
Cash Handling
Dishwashing
Ordering Procedures
Menu Memorization
Customer Engagement
Health Code Compliance
Beverage Preparation
Food Preparation
Cleaning and Sanitizing
Drive-Thru Operations
Customer Service
Team Contributions
Clear Communication
Willingness to Learn
Time Management
Positive Company Representation
Crew Leadership
Valid Driver's License
Taking Orders
Problem-Solving
Store Opening and Closing
Teamwork and Collaboration
Cleaning
EXPERIENCE
Crew Team Member
Fontana, CA
McDonald's/ May 2022 to Mar 2023
Assisted customers with orders and inquiries.
Organized stockroom shelves to maximize space efficiency. Maintained cleanliness of store by sweeping, mopping, and dusting surfaces. Greeted customers in a friendly manner upon entering the store. Operated cash register accurately and efficiently. Provided excellent customer service at all times.
Processed merchandise returns and exchanges according to company policies. Performed store opening and closing procedures as directed by management team. Collaborated with other crew members to complete tasks quickly and efficiently. Monitored expiration dates of food products.
Prepared sandwiches and drinks for customers according to their specifications. Cleaned work areas regularly throughout shift.
Washed dishes, cleaned countertops and sanitized high-use areas. Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
Followed orders of senior leadership with exacting accuracy in moment and without question.
Inspected food products for quality and consistency and reported concerns to cooks. Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
Served food quickly for positive guest experiences. Packed fast food products in approved containers, cups and bags. Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person. Presented orders to guests within anticipated service times. Took orders from patrons and input selections into store computer system. Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Maintained safe food handling practices to prevent germ spread. Welcomed and thanked guests to demonstrate appreciation for patronage. Directed patrons to restrooms and other amenities within facility. EDUCATION AND TRAINING
High School Diploma
Zupanic High School Apr 2017
Rialto, CA
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