Customer Service Office Manager

Name: Kumar Gaurav

Mail Id :***********@*****.***

Phone: +91-995*******

OBJECTIVE

To be in a responsible position and add value by exercising my analytical and reasoning skills. I look forward to use my skills to help my organization achieve its objectives and bring in continuous growth and complement my professional growth.

SKILLS

AutoCAD(2D,3D)

Revit

Marketing & Sales

PROFESSIONAL SYNOPSIS

A keen analyst with good communication, negotiation and relationship management skills

Strong interpersonal and organisational skills with minimum supervision

Team Player

Career Oriented

EDUCATIONAL QUALIFICATIONS

Education:

Master’s in Business Administration in Marketing from Thiruvalluvar University in 2016.

Bachelor’s in Business Administration in Marketing from Pune University in 2014

12th from ChinmayaVidyalaya in 2011.

10th from ChinmayaVidyalaya in 2009.

CAREER PROFILE

Current Employer

Designation

Date of Joining

Continuing

Sahara India

Customer Service Executive

October 2016

March 2017

TPF Engineering Pvt. Ltd.

Sr. Office Manager

April 2017

January 2019

Apearture India Pvt. Limited

Assistant Manager Sales

B2B and handling customer,

Client Acquisition etc

February 2019

March 2021

JOB PROFILE

Expertise in sales and marketing area across different regions with approximately 4.5 years of experience. Experience in handling a team in order to deliver good end results for the satisfied customers.

ROLES AND RESPONSIBILITIES

Managed a team of 4 Customer Service Representative and directly reported to the Branch Manager

Took daily meeting with the team and assigned the responsibility to them.

Assisted the issues of the customer which were escalated by the representatives

Kept an eye on the performances of the Customer Service Representatives and made sure that the target for every month was met.

CONTRIBUTION:

Analyzing custom requirement and providing them with desired goal

Co-ordination with client for giving acceptable solution to problems queries raised by client within predefined stringent time limit and giving solution to users

Resolving issues on priority basis

Providing support to end users

PERSONAL PROFILE:

Date of Birth : 30th March, 1993

Gender : Male

Marital Status : Single

Nationality : Hindu

PAN Card : Yes

Languages Known : English, Hindi

Address : Plot no. 273, Co-operative colony. Bokaro Steel City. Jharkhand - 827001

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