Customer Service General Manager

Jerry Keith Smith

*** ***** *** *********, ***** Carolina 29072 803-***-****

**************@*****.***

Career Objective

Obtain a position within a company that will allow me the opportunity for growth and development while utilizing my leadership and premier customer service skills. I am a team player, self-starter, hard-working and reliable with an innate ability to build a positive team environment. Additionally, I am an influential, effective, clear and concise communicator who thrive on the success of a department or company at large.

Experience

December 2023 – Present

Whit- Ash Furnishings- Asset Protection, Warehouse Delivery Supervisor

West Columbia, South Carolina

Assist management in controlling cost and curtailing theft

Help warehouse manager oversee preparation of furniture for delivery, the loading of trucks, and fill-in on deliveries when short of staff

SCDOT physical certified for operating delivery trucks

Minor furniture repair

Help and assist the freight department when necessary due to inventory and staffing

Inventory and verify furniture correctly for deliveries

Provide top notch customer service to the customer

January 2023 – December 2023

Novo Logistics – Operations Manager at Michelin North America

Lexington, South Carolina

Assist and report to General Manager in managing operations throughout location

Responsible for all activities regarding the management of employees, monitoring safety, implementing operations procedures, improving efficiencies

Manage assets, budgets and any other request or duties as assigned by General Manager or upper-level management

Serve as the backup to the General Manger in the management of site processes and procedures

Supervise and work with supervisor(s) to effectively manage daily activities and employee matters

Recruit, orient, train, schedule, coach, counsel, motivate and discipline employees; communicate job expectations; evaluate performance; enforce policies and procedures

Maintain and ensure compliance with safety procedures and expectations

Operate forklift and assist in other warehouse or plant duties as may be needed from time to time

March 2018 – December 2022

Michelin North America - CBLF Machine Operator, Feedband Operator

Lexington, South Carolina

Operated waste cost effective machine

Responsible for all production, record keeping, maintenance reporting and panel documentation.

Certified Stand-up and Sit-down Forklift Operator

Responsible for all Safety and New Hire Training

Acted as Personnel, Safety and Delivery Spoke Roles

Trained and certified on multiple department jobs as an emergency fill-in

Trained contract supervisors and personnel for Michelin

May 2017 – March 2018

Advantage Xpo – Shift Manager at Michelin North America

Lexington, South Carolina

Managed all jobs outsourced by Michelin US 5 Plant

Responsible for 40+ personnel

Kept timecards, human resource documents and files

Responsible for employee training and certifications

Represented Advantage Xpo in all Michelin staff meetings

Headed-up Special Projects with Michelin Teams

June 2005 - January 2009 - Patrol Officer/Criminal Drug Investigator/Field Training Officer for Reserved Officer Program

McColl, South Carolina

Managed case files to be presented in court

Launched traffic check points

Headed search warrant and drug bust team

Liaison for the Community Cooperation Program

Assisted multi-departments in cases and search warrants

Assisted US Marshal Service Fugitive Task Force Division

Assisted Federal Immigration Custom Enforcement (ICE) Division

November 1994 – June 2005

Smithfield - Transportation Supervisor and DOT Compliance Manager

Laurinburg, North Carolina

Managed a team of 19 members ranging from truck drivers, dispatchers and truck/trailer equipment

Supervised all aspects of feed delivery

Facilitated feed plans to include supervision of correct truck loading

Developed and maintained grower customer relations

Managed and maintained records of all DOT Compliance and Safety Regulations for all drivers within the transportation division

Facilitated all preventive and general maintenance for trucks and equipment

Managed annual financial budget of $1.5-$2 million for Transportation Delivery Division

Acted as Human Resources Director within division up to and not limited to interviewing, annual reviews and disciplinary action

Facilitated mill and driver monthly OSHA and DOT Safety Meetings

Member of company-wide Focus Group in generating of new ideas

March 1992 - October 1994

Domtar Paper Media Company – Quality Control Specialist/Shipping & Receiving/Packing Line Operator

Tatum, South Carolina

Inspected all paper products to ensure company’s minimum requirements of compliance for quality control was adhered to

Operated fork-lift to load and unload trucks

Clamp Truck Operator to load and unload rail cars

Operated packaging line responsible for packaging, labeling and wrapping finished products to be stored and shipped

Assisted in machines preventative maintenance and over-haul repairs

Education

August 1988 - December 1990

Clemson University, Clemson South Carolina - Agricultural Business Major

August 1985 - June 1988

McColl High School, McColl South Carolina - Diploma

Certification

March 2017

Successfully completed and passed Work Keys Skills Report Test

October 2010 - March 2012

Palmetto Unified School District, Columbia South Carolina - N.C.C.E.R. Certified in over 800 hours of carpentry Specializing in areas of OSHA, Core Curriculum and Carpentry level I & II

May 2006 - July 2006

South Carolina Criminal Justice Academy, Columbia South Carolina

June 2000 – August 2000

Richmond Technical College, Rockingham North Carolina - Completed supervisory skills courses

February 1998 – August 1998

Chesterfield Marlboro Technical College, Bennettsville South Carolina - Emergency Medical Technician Certification of South Carolina State Board

References

Available upon request

Contact this candidate