Contact Center Qa Testing

Curriculum Vitae

Mahesha K S

Vandana Amaze flats Bilekahalli, Bannerghatta Road, Bangalore, Karnataka, India

Ph. No.:998-***-**** Email:************@*******.***

SUMMARY OF QUALIFICATIONS

To associate myself with currently 23.8+ years with currently Software Cloud, Voip, QA testing, Telecommunications testing experience.

Currently, 13 + years of experience in software industry in Quality Assurance Management with Contact centre software, Cloud AWS/Azure and Premise Unified IP and ALM, VOIP and Sip QA experience.

PROFESSIONAL EXPERIENCE:

I.Alvaria Inc. Software Technology Center Pvt. Ltd. Bangalore (Abry group Merge of Aspect ( acquire by vector capital) and Nobel Technologies)

Designation: Senior QA Testing

Employment Type: Full-Time Duration: Apr 2016 – Present

Responsibilities:

Involved and Expertise on UIP, Advanced Outreach (ALM) Advanced list management Cloud SaaS/PasS/IaaS Contact center software QA test on email/sms/voice tesing.

Involved and Expertise on UIP, Advanced Outreach Premise (ALM) Advanced list management Premise. Contact center software QA test on email/sms/voice tesing.

Validation of Cloud and Premise HF,Bug Fix validation, Release of HF along SOQ,Responsible for new features and outbound/inbound testing,Knowledge sharing to cross functional teams.

Experience with Agile scrum QA testing.

Test cycles Created, Executed and defect tracking on tool JIRA, IBM clear quest and HP QC for all contact center software products builds including Premise and Cloud(AWS, Azure & Neutral)

Expertise in testing API with Restapi postman,SOAPUI, Jmeter,Testing Sql Databases tables Query and SAP 4.3 Boxi/BOE Reporting related(Historical) test.

Leadership experience in QA testing.

II.Cem solutions private limited, Senior Test Engineer Bangalore : ALLO Telworld Pvt. Ltd (www.allo.com) (Apr’10 till

Mar’2016)

Responsibilities:

Software testing on voip products with performance testing on Empirix Hammer tool.

Worked on Security Testing, System Testing, Integration Testing, Parallel Testing and Regression Testing, Smoke Testing.

Responsible for open-source software product performance testing on asterisk/dahdi/free switch/Free tdm/Trix box.

Expert in driver test, dahdi source code compiling, applying/creating patches according to the changes, drivers development and technical document writer.

III.Marconi Telecommunications merger of Ericsson India Private Limited through lease force staffing india pvt ltd. Period from Sep 2004 to Mar-2010.

Responsibilities:

*Worked on Marconi Fo telecommunications NMS,EMS,SDH products testing.

*Worked for AMC contact projects of Power grid corporation of India.

* Involved and interact with TATA communication, Reliance communications, VSNL project system test project.

4. Measurements And Controls India Limited.Period from Mar-2002 to Aug-2004. Worked on DLC SDH-STM system

Expertise and Prime responsibilities on Manual Systems & QA Testing.

Well versed with telecom products and habds on with tools.

N 64 Kbs test with development.

5.Indian Telephone industries limited on Training GOIT Period from dec-2000 to dec-2001.

Worked on C-DOT Digital Switching System.

*Involved in Digital switching system integration & testing, QA offering, and Production of CDOT DSS MAX Equipment Such as SBM, DBM, ISDN, HBM, CM-L and CM-XL.

Education:

Diploma in Electronics and communication in year 2000.

Bachelor of science in Information technology 2007 through correspondence Mysuru university(ksou).

Master of Science in Information technology through Kuvempu dde university, Shankarghatta, Shimoga with 70% (grade-b)(Year-2009),

Certification:

-Certified on Software testing tools from stg, cunningham road, Bangalore

-Certified on Cisco interconnecting cisco networking devices from data craft, Bangalore.

Area of interest:

Work as a good team player or leader or project lead

Computer knowledge & technical and other skills:

Functional and performance testing tools : Hammer, automation software Restapi testing tools as Blaze meter, Jmeter, Soap ui, RPA, Google Chrome Postman, testing tool QTP, HP application life management tool,

Test management & bug track tool : Jira, testing tool QTP, HP QC application life management tool, IBM rational clear quest, Mantis, Redmine etc.

Remote login, alerts & WAN technologies: Cloud, Kafka, Kubernets, VPN, Telecom & VOIP E1/T1. Pulse Secure, Telnet, SSH, winscp, openvpn, vpn client, remote desktop etc.

Windows Desktop Software & Servers environment : Windows Server Windows Server 2003 to 2012 and all windows version clients including microsoftedge and windows 10. Microsoft apps Onedrive apps7 Windows 95, Windows 98, Windows 2000 Professional, Windows XP, Windows Vista,Windows 7, microsoftedge and windows 10. MS-Office products including Word, Outlook, Excel, Access, PowerPoint and Project

Mac, Unix & Linux flavors Environment: IBM-server-X3400-M3, HP-server-ProliantDL380GS (Smart Array P400), HP Server 9000 series, Dell Server- E018, Sun solaris ultra, open suse, centos, debian, ubuntu, osdial,go autodial, elastix, trixbox, asterisk, freeswitch, and HP-vue

Personnal Profile

a.Father’s name : Shivalingappa.KG

b.Date of birth : 6th march 1979

c.Nationality : Indian

d.Marital status : Married

e.Languages (s/r/w) : English, Kannada and Hindi

f.Passport no. : U6591000

g.Children’s : 2

h.Notice Period : 45 days or Immediately ready

i.Salary Drawn/Expected : As per industry / company norms.

j.Preferable time to talk : 24x7

k.Reason for looking : Career growth, and learn new technology

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