It Support Specialist

MOHIUDDIN

SIDDIQUI

MOHAMMED

IT Support Specialist

SUMMARY

Seeking an opportunity to utilize my

technical expertise to provide timely, cost-

effective IT Support and maintenance in a

challenging environment with my

confident in my ability to help optimize

network performance, maximize security

and streamline operations.

CONTACT

PHONE:

773-***-****

EMAIL: *******.**@*****.***

HOBBIES

Professional Gaming

IOS App Development

EDUCATION

Osmania University, Hyderabad India

Bachelor Of Computer Science

CERTIFICATES

CompTIA NETWORK+

IT Service Desk careers and Certification

WORK EXPERIENCE

LSN Software & Hardware Service PVT LTD, India,

IT Support Specialist,

May 2022 to Dec 2023

• Provided client support and resolved technical issues via email, phone and other electronic mediums

• Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshooting issues

• Maintains and performs upgrades to existing hardware and software

• Assists with network administration including logins, print queue administration, password changes and response to

connectivity issues

• Rotates emergency on call support

• Works with end-users to analyze needs for software and hardware in a courteous and professional manner

• Active Directory LAN/ TCP/ DNS/ VPN Architecture, cisco Routers & Switches Firewalls, Domain Controllers

RK Solution, India IT Support

June 2019 to April 2022

• Installed and configured computer hardware, software system, networks, printers and scanners

Trouble shoots and diagnoses hardware and software issues for a wide range of systems (desktop, tablet, and notebook computer systems)

• Set up account for 25 new users

• Responded in a timely manner to service issues and requests

• Repaired and replaced equipment as necessary, cutting costs by 25%

• Provided technical support across the company, helping over 54 employees

• Managed open calls by identifying and prioritizing issues IT LAB India Intern,

July -2015 to May 2019

• Designed an IOS app for summer camp to record their inventory, currently making an Android version

• Set up accounts and computer hardware for new employees

• Presented research on competitors technologies to board of directors

SKILLS AND ABILITESHGH

• Customer Service Skills.

• Problem-solving skills.

• Operating System Installation and configuration.

• Hardware and software Installation Configuration.

• Virtual Infrastructure Administration

• Windows Software update services.

• Active Directory Management

Contact this candidate