Client Service Customer

Ashley N. Rozier-Sabb

GeorgiaI***-***-****(***********@*****.***)

Education

CybersecurityIDeVry (currently attending)

BAI IATLANTA METROPOLITAN COLLEGE

• Major:Psychology

HIGH SCHOOL DIPLOMAIMAY 2007IRIVERDALE HIGHSCHOOL

Skills&Abilities

• Problem-solving,Analytical, Insurance Verifier, ClaimsHandler, Account Management, Property Management

• Stronginterpersonaland communication skills withtheabilityto work effectivelyinadiversecommunity

• Screening, sorting, anddistributing mail:andmaintainingvarious logsandrecords along with Critical Thinking

• Advanced computer skills inMicrosoft Word/ Excel/PowerPoint/ Access/Yardi

• Risk management, customer service, accounting, and scheduling

• Database management - SAP, JDE, SQL, CRM, and Quickbooks

• Detailed Oriented in accounts payable and accounts receivable Experience

Client Service Coordinator Randstad FEB 2024- Current

● Client inquiries ensure timely and accurate responses to foster client satisfaction.

● Prior Authorizations and organizing manual routing sheets, providing administrative support to enhance operational efficiency.

● Contributing client service strategies on approvals through tracking and reporting. Loaner Coordinator Mercedes-Benz JAN 2023 - JAN 2024

● Delivered outstanding service to claimant providers processing damage and injury claims.

● Consult with customers to assess needs and propose optimal solutions.

● Reviewed every appointment's policies and resolved any coverage issues promptly before service. Claims Service Representative II Sedgwick JAN 2021 - JAN 2023

● Contacted assigned medical providers on behalf ofclients to retrieve medical records in compliance with company and HIPAA guidelines.

● Achieved daily work volume with the quality requirements to meet weekly goals completing claims.

● Assures timely retrieval of records to meet client's deadlines.

● Coordinated prompt follow-up on outstanding & incomplete record request to maintain adherence to client deadlines. Business Analyst LUXOTTICA JANUARY 2017- DECEMBER2021

• Handled incoming calls and emails from customers regarding issues with deliveries.

• Conducted training for new personnel regarding company operations, policies, and services.

• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Improved shipping through product training, knowledge bases using SAP & CRM DataAnalyst/AuditorICLAYTON COUNTY SERVICE AUTHORIZATIONIOCT 2014-DEC 2016

• Conducted through interviews to collect essential data.

• Responsibleforprocessing referrals anddeterminingwhether the individual iseligible

• Answered phones(multi-line), directed, screenedcalls,relayedmessages&scheduledmeetings

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