Help Desk Information Technology

Ahmed Adel Elsayed

Alexandria, VA *************@*****.*** 347-***-****

https://www.linkedin.com/in/ahmed-elsayed-29376b20a

Professional Summary

Knowledgeable Information Technology professional seeking a challenging position that will utilize my strong leadership skills and extensive experience in training.

Excellent skills in designing and developing strategic Test Plans, Test Cases, and Test Reports for manual tests.

Experience with Radio Frequency Systems (E911, Motorola, Avtec).

Experience with Windows Server/Network Administration.

Experience with Amazon Web Services (S3, EC2, VPC, etc.).

Proven ability to troubleshoot and identify the root cause of issues.

Proven experience creating documentation for production systems.

Proven experience creating end-user training and documentation.

Expertise with automation testing tools Quality Center (ALM) and JIRA for tracking defects and automation testing for project requirements.

Involved in System Testing, Smoke Testing, and User Acceptance testing (UAT).

Excellent expertise in writing test scripts based on use cases and specifications.

Proficient with manual testing of applications in Windows and UNIX Environments.

Excellent communication and writing skills with the ability to adapt to new and dynamic environments.

Skilled in providing customer and end-user help desk support.

In-depth knowledge and understanding of numerous software packages and operating systems.

A clear understanding of the IT systems’ development process and functional details.

Direct Experience in RF design, EME, and Compliance Engineering.

Experience and understanding of RF technologies, GSM, UMTS/WCDMA, CDMA, and LTE.

Experience troubleshooting related devices and tools issues on-site as required.

Experience with monitoring the real-time performance of the testing, ensuring data collected is accurate and the test runs smoothly.

Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance.

Professional Experience

Amazon Web Services July 2021 to Present

Systems Engineer Herndon, VA

Help automate a sustainable and robust architecture for future growth.

Responsible for the overall health of radio system service and providing excellent customer service to our partners.

Worked with Amazon Web Services Created S3 buckets, Set up new EC2 instance.

Create a lambda function to monitor the service running on the EC2 server.

Use Cloud Watch to create a Metrics dashboard.

Create an IAM role.

Setting up an Alarm for the Metrics.

Create availability and health metrics, monitor for EC2 CPC Utilization Metrics, Service Monitoring, Network in, Network out, Network packet out (count) EC2, and Host memory in use Metrics.

Maintain and deploy a fleet of servers and radio networking infrastructure.

Create availability and health metrics and monitor performance for running an RF System in a large, distributed environment.

Perform regular system maintenance, and architect innovative solutions for running an RF System in a large, distributed environment.

Automate routine tasks enabling the team to be quick and agile.

Expert in system administration and radio technologies.

Define requirements and check requirements through to delivery.

Advance Auto Parts Oct 2019 to Dec 2020

Quality Assurance Analyst Roanoke, VA

Worked with POS System and was involved in testing functionalities related to sales tracking, POS scanning, Store ISP, ordering forecast, adjustments, custom retail price, and promotions in POS.

Involved in designing and documenting Test Plans, Test Cases, Test Scenarios, and Test Strategies based on business requirements and Design documents.

Tested POS transactions like Take orders, direct orders, mixed bag, product search, rewards, SAF, color rotation, and return.

Creating Automation scripts for Mobile applications using emulators, simulators, and real devices on various mobile platforms like IOS, and Android using Appium.

I tested master data validation and tax validation.

Created test scenarios in QA Complete and requirements mapped to each test scenario.

Developed SQL Queries to validate the Test Cases.

Performed Functional and E2E testing for system validations.

Performed Functional testing, System testing, Regression Testing, and Performance testing.

Involved in User Acceptance Testing (UAT). Tested the sections of POS transactions like Sale, Trade, Return, Pre-order, web store, Void, and Post Void.

Used MTM as a Test Management Tool and was involved in Master Data Validation and Tax Validation, also Wrote the Test Cases.

Involved in testing the functionalities related to sales tracking, POS scanning, ordering forecast, adjustments, custom retail price, and promotions in POS.

Involved in Integration, Regression, Functional, and End-to-end testing on Store and Merchandising applications interfacing with POS.

Developed Test Plans and test Cases to test the Screens and workflows for Quality Assurance.

Provided test team status reports every week to the project manager.

Wrote test scripts manually and managed system testing schedule.

GCB Services LLC July 2018 to June 2019

RF Engineer Mclean, VA

Worked on an active 4G LTE wireless network, providing testing, data collection, and troubleshooting.

Supported GCB in testing, deploying, and implementing E911 calling features for wireless cellular sites nationwide.

Responsible for Pre-launch and post-launch of VoLTE (Voice over LTE) Services.

Reviewed call routing, monitoring network elements, and technical details of wireless network call processing.

Tech Ligent Jan 2018 to May 2018

Quality Analyst Intern Vienna, VA

Analyzed requirement documents, making test cases using the HP quality center.

Prepared test plans, and functional testing of standard .com site and mobile website.

Provided comprehensive testing of business solutions in support of multiple business processes.

Provided oversight and final review of testing design and evaluations.

Consulted with clients and technical staff to resolve business/technical issues and needs.

Participated in the preparation of UAT [User Acceptance Test] plans and their executions.

Conducted meetings with the software testing team to assist in developing test plans, to test the robustness of the application at various stages of the software development life cycle (SDLC) process.

Eagle Tech Sep 2017 to Dec 2017

IT Help Desk Intern Springfield, VA

Troubleshoot and resolve hardware, connection, printer, and software issues reported to the Service Desk.

Maintained daily tape backup and off-site tape storage.

Troubleshoot and resolve all problems encountered with hardware and software.

Escalated requests to the appropriate party, as needed.

Replaced or repaired defective parts and equipment.

Provided support to the Technology team.

Conducted briefings and demonstrations for users to enhance system productivity.

Complied with continuing education requirements.

Monitored and removed viruses, spyware, and other unauthorized software.

References are available upon request.

Technical Summary

Amazon Web Services (S3, EC2, VPC, etc.)

Database: Oracle, SQL Server, Excel

Testing Methods: Functional, Regression, Integration, System

Automation Tools: Selenium, SOAP UI

Help Desk Ticket Management: ConnectWise Manage

Programming Languages: Java, SQL

Defect Tracking Tools: JIRA, HP ALM, MTM

Education and Certification

Master of Science in Information Technology (MSIT) - October 2020 to June 2022

oWashington University of Science and Technology - Virginia

Bachelor of Science in Computer Information Systems - October 2013 to September 2017

oCalifornia University of Management and Sciences—Virginia campus.

AWS Certified Cloud Practitioner:

ohttps://www.credly.com/badges/b1feb588-bd09-4bab-ae21-1912cd9fa8aa/public_url

Microsoft MD - 100 Windows Client Certificate

Avtec Certified System Maintainer - ACSM Certification 2020

Avtec Certified Scout Manager level 2 VPGate level 2 DMS Level 2

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