Assistant Teacher Customer Service

IKA FARFAN

*********@*****.*** 617-***-**** Dedham, MA 02026

Summary Hardworking assistant teacher, helps teachers and staff with clerical or classroom needs. Brings focused and reliable approach with good technical knowledge and willingness to take on any task. Supportive and organized with good multitasking skills. Skills Positive Reinforcement

Curriculum Development

Social Development

Microsoft Office

Time Management

Classroom Safety Practices

Documentation and Reporting

Verbal and Written Communication

Student Motivation and Engagement

Experience Assistant Teacher 01/2020 - Current

Tiny Hands Daycare Boston, MA

Assist daycare teachers in daily tasks, management, child engagement and overall wellness of children in care

Implement the lesson plan and maintain daily classroom schedules and agendas Support each child's social, emotional, and intellectual growth and development Ensure the wellbeing and safety of children at all times Use a variety of instructional and assessment strategies, as directed by the Teacher, to meet individual student needs.

Maintaining communication with parents, staff and faculty regarding the progress of students. Maintained safe, educational environment for students during learning and free play time. Created calm and disciplined classroom environment to improve student focus. Observed student performance and analyzed individual records to assess progress. Wheelchair Agent 10/2019 - 11/2020

Delta Global Services

Assists and transports passengers requiring wheelchair assistance to/from assigned gate Safely and comfortably lift special needs passengers up/down stairs of aircraft and in/out of wheelchairs, and to and from aircraft, baggage claim etc In a timely manner, escort unaccompanied minors to/from flights and/or to meet a receiving adult, or receiving baggage

Read appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination Reads the airport monitors to determine arrival and departure information and arranges gate for incoming passengers who need special assistance Uses PAXTrack system to report pick-up and drop-off of special needs passengers Gathers wheelchairs in the concourse and returns them to the staging area for use May assist in arranging ground transportation.

Quality Control Officer 01/2010 - 01/2019

South West Regional Health Authority Trinida And Tobago Assisted in the development of various processes and services for departments Coordinate/Facilitate Quality meetings for both internal and external staff of the hospital I

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Assisted the Accreditation team with sensitization's of the services given Developed Training Plans to improve a process

Utilized Customer Service and mediation practices with clients to resolve issues Conducted presentations and training programs for the enhancement of the hospital services Compiled Monitoring Reports and Satisfaction Surveys to insure Assist in the management and resolution of complaints Prepared daily reports for the Information Booth

Attended orientation with training sessions in: Customer Service Excellence, Client Feedback Systems, Adverse Events, TQM, Conflict Management, Patient Charted of Rights and Obligations, Investigative Reports, Quality Department review, Hospital visiting Policy and IPC. Clerk 01/2010 - 01/2014

South West Regional Health Authority, SWRHA

Compiled and Recorded patient's files and data for San Fernando Hospital and Point Fortin Hospital

Monitored inventory, office stock and ordered supplies Researched and Analyzed more than 10 Projects for AHPF Faxed, printed, photocopied, filed and scanned various letters, personnel files, memos, and reports

Coordinated and organized events for all departments in the hospital and health centers Modify programs and forms for SWRHA and its facilities Education and

Training

Bachelor of Science: Behavioral Science emphasis, Psychology, Sociology 01/2007 Andrews University Affiliated and Extension Campus, University of the Southern Caribbean

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