High Volume Customer Service

Stephanie Thomas

**** * ********* *** *******, AZ 85086 480-***-****

***********@*****.*** www.linkedin.com/in/stephanienthomas

Summary of Qualifications

* ***** ********** ** **** volume recruiting for a global BPO, staffing agency and small company

7 years total business to business account management experience

15 years of customer service experience

2 years administrative assistant and personal assistant

National Mobility Services DBA Envoy America Scottsdale, AZ 1/2023 – 6/2024

Recruiter

Implementing sourcing strategies to attract 1099 gig drivers nationally in 16 states

Sourcing for W2 Drivers and corporate position including Dispatch, Engineering, and Client Services

Streamlining application process by adjusting workflow process in both ATS (Jazz HR) and CRM Hubspot, Panda Docs. Made adjustments with background 3rd party Orange Tree to save money and increase turnaround time to process backgrounds.

Met hiring goal of 15 hires per week which allowed us to meet 350 drivers goal for 2023 with an increased goal of 780 for 2024, partnering with operations to quickly identify retention strategies and hiring challenges due to fleet inventory and scheduling.

TTEC formerly DBA Teletech Phoenix, AZ 8/2018 – 11/2022

Subject Matter Expert for Healthcare / Talent Acquisition Team Specialist

2 years on-site recruiting for customer service with multiple lines of business. Meeting with hiring managers, trainers and operations discussing hiring needs, progress in training and feedback on production goals.

Attended job fairs and visited training rooms to promote corporate referral events. Designing and scheduling on-site events for employee referral programs. Earned multiple “Extra Mile” awards given quarterly for exceeding expectations in hitting goals and completing on-site initiatives.

2 years working remotely after March 2020. 1st 6 months meeting with candidates on-site to collect and process I9s and distribute PCs to take home for remote worksites.

Transition 100% remote work after site closed. Part of 4 person team hiring over 3,000 people for a Healthcare client in 2021. Hitting Lock goals of 50 to 175 for FTE in over 40 waves throughout the year.

Last 6 months promoted to Subject Matter Expert for Healthcare client. Daily responsibilities include conducting multiple group interview Zoom sessions using PowerPoint presentations. Pushing candidates through the on-boarding process. Sourcing candidates through texts, emails and social media. Checking background through Sterling, adding drug screening packages and verifying employment and education. Processing I9s remotely and issuing termination tickets.

Arizona Department of Health Services: Office of Vital Records Phoenix, AZ 10/2017 - 7/2018

Customer Service Representative (3 month contract extended indefinitely)

Register certified medical providers who qualify to sign death certificates: doctors, nurse practitioners, physician assistants, tribal criminal investigators and medical examiners.

Continued online assistance to medical providers walking them through the new process of completing death certificate, birth certificates and overrides to the system.

Understanding the death flow process to troubleshoot issues on relinquishing cases and amendments.

Started project with 15. 1 of 3 people asked to stay indefinitely to form task force team with permanent state employees to create process, procedures and identify ongoing issues for program.

SiteLock a Web United Company Scottsdale, AZ 3/2017 - 6/2017

Website Security Consultant

Passed 3 weeks training scoring 92% on Final Exam for SiteLock website security program

Cold Called 100 businesses daily offering security solutions to find, fix and prevent malware/hacks and expose vulnerabilities within websites.

Yodel / Web.com Sales Representative Scottsdale, AZ 11/2015 - 4/2016

Exceeded monthly goal first 3 months while being acquired by Web.com. Adapted through changes to sales process and product offering of value-added digital marketing solutions with cloud-based office automation.

Ability to quickly learn SEO and Google search parameters. Develop segment expertise across a variety of verticals including: accounting, general contracting, real estate, plumbing and landscaping.

Ran on-line presentations for small to medium sized businesses nationwide; selling online marketing solutions.

AZ Techfinders Technical Recruiter Phoenix, AZ 11/2007 - 11/2009

Education: Bachelor of Business Administration / Major: Marketing Stetson University, DeLand FL

Computer Skills: Microsoft Office Suites, SharePoint, CRM and ATS Software: Taleo, Oracle, Jazz HR, Hubspot, PCRecruiter, Gold Nugget & AZ statewide database. Sterling, Asurint & Orange Tree for background check and E-Verify

Training: Ongoing Training and Development Courses every quarter for TTEC Talent & Fundamentals for last 4 years, Online Training Course for Top Producer Tutor – Barb Bruno

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