Customer Service Design Studio

Sarah E. Conrique

** **** ******, **** ***, Seattle WA 98121

Cell: 310-***-****

Email: *****.********@*****.***

Experience

Author, Illustrator, Designer and Photographer, Simple Gestures Design Studio January 2011 — Present

Illustrate 100% of artwork for nationally distributed published works / Approve layouts and typeface management for branding projects / Lead direction on 100% of photography-based projects / Increased studio revenue by $15K in one year Sales Associate and Womenʼs Accessories Team Associate, Urban Outfitters July 2010 — April 2011

Maintained store standards and policies / Provided customers with impeccable customer service / Maintained women’s accessories stock and displays / Operated point-of-sales system / Processed retail and direct returns / Maintained and improved cash wrap efficiency / Trained new hires in proper cash wrap procedures Project Manager, Simple Gestures Design Studio

July 2010 — January 2011

Managed design studio productivity / Assisted Creative Director with branding and marketing-based projects / Maintained design-client relations / Solved 100% of client issues within 2 weeks District Scout and Brand Advisor, American Apparel May 2010 — July 2010

Scouted potential new hires for all 5 San Diego retail locations based on company standards / Organized and conducted interviews for all applicants / Communicated efficiently with store, district, and corporate managers at all 5 locations / Assisted in all aspects of the hiring process, including placement and approvals / Managed corporate brand standards for all retail locations / Modeled for website and print ads

Key Holder, American Apparel

June 2009 — May 2010

Maintained store standards / Efficiently accomplished daily ops and met sales goals / Managed and supervised staff in a personable manner / Completed vital paperwork / Counted registers / Communicated effectively with co-workers and corporate / Provided exceptional service at all times Certified Custom Framing Specialist, Michaels Arts and Crafts October 2007 — June 2009

Assisted customers with matting and frame samples / Completed custom framing orders / Submitted and received framing orders / Assembled custom frames / Provided customers with impeccable customer service / Maintained frame shop standards and codes / Organized paperwork and materials / Opened and closed frame shop Education

The Charter School of San Diego

General Equivalency Diploma, 2008, Grade Point Average 4.0