Customer Service General Manager

Katherine Coleman

El Sobrantae, CA ***** 1-925-***-**** **************@*****.***

Summary

Highly-motivated Leader with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Skills

P&L Management

Performance Assessment

Staff Management

Succession Planning

Policy Enforcement

Workflow Planning

Quality Management

Staff Supervision

Customer Relationship Management

New Employee Orientation

Experience

GENERAL MANAGER 08/2016 - Current

Burlington Stores, Inc. - Pinole

Established and maintained effective communication with staff members to ensure efficient operations. Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Coordinated training activities for employees to ensure compliance with company policies and procedures. Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Resolved customer complaints quickly while maintaining high quality standards of service delivery. Implemented employee recognition programs to motivate staff members towards achieving organizational goals. Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.

GENERAL MANAGER 08/2008 - 08/2016

Kohls Department Store - Alameda

Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.

Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Monitored financial performance and identified areas for improvement in cost savings and revenue generation. Ensured compliance with local health department regulations regarding food safety standards. Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.

Prepared detailed reports for senior leadership outlining key performance metrics related to operational success. Assisted in the recruitment process by interviewing potential candidates for open positions. Performed routine audits of internal controls in order to maintain accuracy of financial records. Education and Training

Grand Canyon University - Phoenix, AZ Bachelor of Science Human Resources Management, Expected in 07/2025

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