Customer Service Assistant Manager
Resume:
Vanessa De La Torre
Monterey Park, CA 91755
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PROFESSIONAL SUMMARY
Experienced Assistant Manager seeking transition into hospitality. Skilled in fast-paced
environments, proficient in team development, inventory management, cash handling, and
implementing marketing strategies. Willing to learn and assist in all areas of business.
WORK EXPERIENCE
Regency Theaters - Commerce 14 August 2011 - Present
Assistant Manager
Supervise concessions operations, oversee food preparation, sales, and cleanliness
Administer HR functions, including recruitment, onboarding, and personnel records
Train and mentor staff on customer service, food safety, and operational procedures
Provide exemplary customer service, resolving issues and fostering positive experiences
Handle cash, credit, and debit transactions and maintain accurate accounting records
Manage inventory, including placing orders and maintaining concessions stock
Schedule movie screenings, aligning with audience preferences to maximize attendance
Implement marketing strategies and promotional campaigns to drive sales
Manage social media accounts, engaging with followers, promoting upcoming movies
Lifted 50lb, 5 gallon soda syrup boxes and other inventory to ensure access to stock
McDonalds, Maywood January 2008 - June 2011
Assistant Manager
e@ Managed and trained staff on customer service, food safety, and operational protocols
e Oversaw daily operations, ensuring compliance with health standards
@ Managed cash operations, reconciling registers and maintaining accurate records
e Controlled inventory, ordering supplies efficiently and minimizing waste
e Resolved customer issues promptly to uphold satisfaction levels
e Implemented marketing strategies to boost sales and revenue, driving business growth
EDUCATION
Garfield High School, East Los Angeles August 2002 - June 2006
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