Front Office Customer Service
Resume:
FO ST E R
Las Vegas, NV *****
***********************@*****.***
To obtain a successful career and to be a front office receptionist as well as a position in the hospitality and to become an asset to the company
Work Experience
Houskeeper
Glamour Girls Cleaning Services - Henderson, NV
February 2020 to Present
Making beds cleaning bathrooms cleaning kitchens vacuuming moping dusting wiping down walls and counters washing linens restocking toiletries
Casino Porter
Hard Rock Hotel and Casino - Las Vegas, NV
May 2016 to January 2020
Performed daily maintenance tasks such as vacuuming carpets, mopping floors,
• polishing surfaces and dusting furniture.
Ensured that all safety regulations were met during the operation of equipment
• such as floor buffers and carpet cleaners.
Organized storage spaces for cleaning supplies according to established
• guidelines.
Responded to guest inquiries in a timely manner and provided assistance when
• necessary.
Greeted guests and provided exceptional customer service.
• Collaborated closely with team members in order to complete assigned tasks
• quickly and accurately.
Followed proper procedures for disposing of trash according to local
• regulations.
Maintained cleanliness of casino gaming areas, restrooms, hallways, elevators
• and stairwells.
Reported any damages or deficiencies to management immediately upon
• discovery.
Front Desk Agent
Riviera, Hotel and Casino - Las Vegas, NV
February 2007 to February 2014
Established rapport with other employees to improve operations.
• Resolved guest issues with creative solutions, escalating major concerns to
• management.
Ensured compliance with company policies and procedures.
• Developed positive working relationships with colleagues across departments.
• Demonstrated strong organizational and multitasking skills to manage multiple
• tasks simultaneously.
Assisted guests with check-in and check-out procedures ensuring accuracy of
• all paperwork related to their stay.
Used computer and database systems to verify information, process purchases
• and make notes.
Guest Service Manager
Embassy Suites Hotel - Las Vegas, NV
March 2002 to July 2006
Drafted detailed reports outlining key performance indicators related to guest
• services.
Monitored daily performance metrics to assess team progress towards
• achieving goals.
Coordinated with vendors for supplies needed for daily operations of the hotel.
• Maintained excellent communication with other departments to ensure smooth
• operations during peak hours.
Successfully troubleshot technical issues with POS systems, improving
• efficiency of check-in process.
Collaborated with other departments within the organization to ensure smooth
• functioning of operations.
Ensured compliance with all safety regulations when dealing with hazardous
• materials.
Implemented an incentive program that increased employee engagement and
• productivity levels.
Created a system to track customer feedback and complaints, resulting in
• improved response times.
Established procedures for handling difficult guests, reducing the number of
• escalated situations.
Utilized data analytics to identify areas of improvement and develop effective
• solutions.
Conducted regular training sessions for new staff members on customer service
• best practices.
Performed quality assurance checks on staff interactions with customers on a
• regular basis.
Provided guidance and support to employees in resolving complex customer
• inquiries.
Demonstrated strong leadership skills while managing a team of 10 guest
• service representatives.
Medical Assistant/receptionist
Industrial Medical Group - North Las Vegas, NV
May 1999 to July 2003
Supported physicians in examinations, procedures, and diagnostic tests.
• Triaged patients and performed vital checks for patient flow facilitation.
• Documented medical data in patient charts, facilitating accurate records.
• Administered injections per physician orders while adhering to safety guidelines
• set forth by the facility's policy manual.
Coordinated follow-up appointments with specialists as needed for further
• treatment or evaluation purposes.
Conducted physical examinations on patients with assistance from physicians or
• nurses.
Observed vital signs such as temperature, pulse rate, respiration rate, blood
• pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
Delivered administrative support to medical practices, aiding in quality
• healthcare services.
Assisted in medical record keeping and filing, including patient registration and
• scheduling appointments.
Assisted with minor surgical procedures such as suturing wounds or removing
• foreign bodies from skin surfaces following aseptic technique principles. Educated patients about their conditions and treatments.
• Performed patient intake and assisted in patient care procedures.
• Maintained inventory of sterile supplies used in exams or treatments throughout
• the office.
Performed laboratory tests such as urinalysis and blood tests under the
• supervision of a physician.
Stocked supplies and instruments for examination rooms.
• Demonstrated proficiency in performing administrative duties such as data
• entry, answering phones, ordering supplies, and managing patient records. Prepared examination rooms for incoming patients by stocking necessary
• materials and ensuring cleanliness of the room prior to patient arrival. Certified Nursing Assistant
Cheyenne Care Center - North Las Vegas, NV
August 1997 to April 1999
Measured patient vital signs, recording body temperature, blood pressure, and
• heart rate.
Followed HIPAA regulations to maintain confidentiality of sensitive medical and
• personal information.
Delivered direct care to patients, assisting with bathing, feeding, and grooming
• tasks.
Assisted patients with personal hygiene tasks, such as bathing and dressing,
• while maintaining respect for patient privacy and dignity. Helped maintain a positive environment by providing encouragement and
• support to residents.
Participated in educational activities to stay up-to-date with best practices in
• nursing.
Completed in-service training and attended performance improvement
• meetings.
Respected confidentiality of patient information at all times according to HIPAA
• regulations.
Responded quickly in emergency situations using appropriate interventions.
• Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
• Assessed patient needs and reported any changes in condition to appropriate
• staff members promptly.
Answered call lights to provide emergency treatment and assistance to patients.
• Provided emotional support and companionship to residents during times of
• distress.
Participated in educational programs related to CNA practice guidelines.
•
Exhibited compassionate attitude towards all patients regardless of age or
• disability level.
Developed individualized plans of care based on assessment findings for each
• assigned resident.
Performed basic nursing procedures such as taking temperatures and pulse
• rates.
Tax Preparer
LV Tax Track, Las Vegas
Completed all tax forms in accordance with policies and in compliance with
• legislation and regulations.
Utilized appropriate adjustments, deductions, and credits to keep clients' taxes
• to minimum.
Developed comprehensive knowledge of tax regulations and filing procedures.
•
Education
High School Diploma
Clark high school - Las Vegas, NV
June 1995
Skills
• Active Listening
• Critical Thinking
• Publicity Appearances
• OSHA Regulations
• Reading Comprehension
• Handling Procedures
• Polish Furniture
• Customer Needs Assessments
• Chemical Cleaners
• Inventory Restocking
• Safety Standards
• OSHA Safety Requirements
• Biohazard Disposal
• Productivity and Time Management
• HAZMAT Training
• Remove Trash
• Clean Floors
• Sanitization Techniques
• Trash Collection and Removal
• Handle Hazardous Chemicals
• Cleaning Solution Preparation
Certifications and Licenses
CNA
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