Support Specialist Project Management

Nelson Vega

**** ****** ***** *** ***** FL *****

**********@*****.*** Phone: 813-***-****

Education

FastTrain College, Tampa, FL 2010-2012

Associates Of Science Degree (Incorporated Courses): Network Technologies, Network Administration, Network Diagnostics and Support, Network Certification Review. Business Applications I & II, Client Operating Systems I & II, Server Operating Systems I & II. PC Hardware and Software troubleshooting.

Millville Senior High Graduate, Millville, NJ 2004-2007

Experience

Pute Technologies – Remote Support Specialist – 06/22-03/23

Remote specialist for Veterinary hospitals across the US contracted to Pute Technology.

Assisted with hardware and software troubleshooting as well as 3rd party project management software.

Assisted in implementing backup solutions to all medical facilities contracted with Pute Technology

Documented case by case resolutions on issues that would impact the day to day use of equipment provided by Pute. Setup work from home setups for Doctors and administrative employees.

Utilized Salesforce to document all cases, assets & other vital details to all facilities contracted to Pute.

US Imaging Network IT Specialist/ IT Engineer 01/2018-06/21

Remote/Physical troubleshooting of Windows software and hardware within the infrastructure

Assisted in new hire setup. Responsible for PC/Laptop imaging.

Asset Manager (Using Salesforce and Jira to keep track of all assets in and out.)

Helped introduce new technology to the company, as well as assisted in strengthening the security within the infrastructure. Resolving end user issues in a timely matter.

Setup Patch Panels and Servers with assistance from network providers and venders.

Setup agents and managers with working from home using VPN and 2 step verification to join company domain, educating all employees on how to connect to the corporate domain.

DTCC (Department Trust Clearing Corporation - Technical Support Specialists 02/16-08/17

Supporting DTCC’s infrastructure while assisting end-user support for over 2000 users, with incidents and requests entered through SNOW (ServiceNow).

Fulfilled orders for equipment requested for user.

Proficient use of XenApp, XenDesktop, NetScaler / Access Gateway, VMware Technologies, vSphere ESXi and vCenter, HP servers Advanced networking knowledge, advanced database knowledge.

Advanced knowledge on setup and maintenance of Server/Patch Panel rooms. Able to identify where a signal is needed for network capabilities and setup the connection where needed.

Proficient user of Active Directory

Computer Generated Solution’s - Helpdesk Representative (Bilingual Spanish) 02/12-12/12

Provided support to Ratner Companies home office, fielding calls from employees and clients of Hair Cuttery.

Resolved issues related to point of sale (POS) applications, configured VeriFone credit card machines remotely, troubleshoot PC hardware and software issues and resolve problems with copiers/printers.

Resolved connectivity / information packet loss issues, working directly with data service providers such as AT&T and Verizon, and VPN service providers such as Megapath, to isolate and resolve network issues.

Proficient with Sharepoint

U.S. Army Infantry Soldier 03/08-12/10

Deployed to Afghanistan - 2009

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