Customer Service Desk

Dasean Byrd

Cincinnati, OH *****

*********@*****.***

+1-513-***-****

Work Experience

Turret Operator

Zumbiel Packaging-Hebron, KY

January 2022 to Present

Shift Lead

Wayfair-Cincinnati, OH

February 2020 to Present

• Organizing work.

• Communicating goals.

• Connecting work to context.

• Delegating tasks.

• Leading by example.

• Allocating and managing resources.

• Problem solving.

• Managing project progress.

J.T.M

Sanitation/machine operator

March 2018 to January 2020

Working at J.T.M in sanitation, I would do general clean-up of the facility which included trash removal, sweeping, mopping, power washing floors and sanitizing equipment following health code guidelines. Cook

COOPER HAWK WINERY & RESTURANT

October 2015 to March 2018

I worked in the kitchen as the prep cook as well as one of the line cooks. I gained a lot of experience in preparing fine dining food and took great pride in my dishes. I also assisted in dishwashing as well as keeping the kitchen clean and sanitized.

Shipping & Receiving

UPS

December 2011 to September 2015

In the shipping & receiving department, I operated a sit-down forklift as well as a reach truck. I became certified for both. I would load shipments that were going out and unload shipments coming in. I’d use a RF Scanner to keep track of packages for our data base. Customer Service Desk

KROGER

January 2009 to November 2011

My job duties at the customer service desk included handling customer issues, issuing refunds or exchanges, answering phones, cash handling, processing money orders, processing bill payments, check cashing, assisting the sales floor and issuing breaks to fellow employees. Salvation Army •Good Samaritan hospital

Education

Diploma

HUGHES HIGH SCHOOL

2009

Skills

• Forklift Operator

• Shipping & Receiving

• Janitorial

• PowerPoint

• Word

• Excell

• Customers service

• Chef

• Volunteer

• Cash Handling

• RF Scanner

• Customer service

• Docker

• Warehouse experience

• Reach truck

• Forklift

• Heavy lifting

• Manufacturing

• CNC

• Leadership

• Quality control

• Basic math

• Computer skills

• Assembly

• Security

• Materials handling

• RF scanner

• Order picker

• Communication skills

• Cherry picker

• Time management

Certifications and Licenses

Forklift Certification

Pallet Jack Certification

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