Customer Service Fulfillment Associate

AD Ana Depaz

Bakersfield, CA ***** 661-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Driven Fulfillment Associate ICQA at Amazon, I leveraged critical thinking and teamwork to enhance product quality, leading to significant performance improvements. Skilled in mentoring and quality control, I spearheaded corrective actions and training, fostering a culture of excellence. My dedication to learning and collaboration resulted in impactful solutions to quality issues. SKILLS Teamwork and Collaboration

Willing to Learn

Team Leadership

Customer Service

Friendly and Courteous

Excellent Communication

Detail Oriented

Work Prioritization

Punctual and Reliable

Warehouse Safety

Critical Thinking

Quick Learner

Dependable and reliable

Issue Resolution

Flexible Schedule

Correct labeling

Order Accuracy

Attention to Detail

Motivated Team Player

Time Management

Safety Procedures

WORK HISTORY FULFILLMENT ASSOCIATE ICQA 11/2022 to CURRENT Amazon Shafter, CA

Improved product quality by conducting thorough inspections and implementing corrective actions.

Identified root causes of quality issues and developed solutions to prevent recurrence, leading to improved product performance. Reported problems and concerns to management.

Participated in cross-training programs to increase versatility within the team and support various roles as needed.

ADMISSION ADVISOR 01/2019 to 11/2022

UEI College Bakersfield, CA

Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process. Worked with financial aid office to verify student's' applications and discuss payment options.

Increased visibility of program offerings by representing our institution at various education conferences and events.

Served as a positive ambassador for our institution by maintaining a professional demeanor and demonstrating genuine enthusiasm for the programs and services offered.

BILINGUAL RECRUITER SPECIALIST 01/2017 to 01/2019

Elwood Staffing Bakersfield, CA

Supported the development of a more efficient applicant tracking system, streamlining the recruitment process for both candidates and hiring managers.

Negotiated competitive compensation packages for successful candidates while adhering to budget constraints and company guidelines. Reduced time-to-fill for open positions by streamlining the interview scheduling process.

Coordinated candidate travel arrangements for out-of-town interviews, ensuring a seamless interview experience from start to finish. EDUCATION Diploma General Studies 06/2005

West High School, Bakersfield, CA

LANGUAGES Spanish

Native or Bilingual

English

Native or Bilingual

Contact this candidate