Customer Service Kitchen Staff

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YOUSSEF EL GEUGHOURY

Adress : Route ouad souss Aghroud Bensergao, Agadir, Morocco

Email : *******.*******@*****.*** - Skype : *******.*******@*****.*** Cell Phone : +212********* - Passport : ZO3945195

OBJECTIVE

Experienced restaurant/bar service with a relentless focus on ensuring customer satisfaction, able to multi-task and prioritize effectively, ability to work under pressure, effective problem solving, abilities with understanding and compassion, attention to details, high quality customer service, with excellent communication skills.

PROFESSIONAL EXPERIENCE

LUNJA VILLAGE – AGADIR - MOROCCO 04/2019 - 01/2020

● RESTAURANT/BAR WAITER

o Opening/cleaning bar and restaurant area, doing whole service o Greeting customers and offering menu

o Taking guests and customers orders, serving food and drinks o Ensuring and providing great and professional service o According with wait and kitchen staff

HYATT PLACE - TAGHAZOUT BAY - MOROCCO 11/2017 - 09/2018

●BARTENDER ASSISTANT

o Opening bar, cleaning bar area, set up bar tools o Greeting and welcoming customers, offering menu

o Assisting with bartender and wait staff /kitchen staff o Preparing garnishes, mixing and serving various cocktails and drinks ROYALATLAS HOTEL – AGADIR – MOROCCO 02/2017 - 06/2017

●BARTENDER ASSISTANT/WAITER

o Opening and closing pool bar

o Cleaning tables during whole service, organizing and cleaning bar area o Preparing garnishes, taking customers orders, serving drinks o Engage with customers and create a lively enjoyable atmosphere ÔPLAYA RESTAURANT – AGADIR – MOROCCO 10/2014 - 08/2015

●SERVER / BARTENDER

o Opening and closing bar

o Preparing and mixing various virgin and alcoholic cocktails

According with wait staff and servers and taking orders

Working multi-task, offering menu to guests and customers and taking orders

Serving various food and drinks with a professionally service

According with whole staff to ensure guests and customers needs ROBINSON HOTEL CLUB – AGADIR – MOROCCO 10/2012 - 04/2013

●WAITER

Cleaning and organizing bar tables for the whole service

Greeting and welcoming customers and offering menu

Taking guests/customers orders, serving and providing an excellent service IBEROSTAR HOTEL – AGADIR – MOROCCO 05/2012 - 09/2012

●WAITER

Set up and cleaning bar area, organizing and cleaning tables

Preparing garnishes and assisting with the bartender

Greeting and welcoming customers and guests

Offering menu and taking customers drinks orders

Serving various drinks with professional service ensuring guests satisfaction TRAINING EXPERIENCES

SOFITEL TALASA SEA AND SPA – AGADIR – MOROCCO 11/2013 - 02/2014

● POOL RESTAURANT BAR SERVICE

IBEROSTAR HOTEL CLUB – AGADIR – MOROCCO 08/2011 - 02/2012

● WAITER / BARTENDER ASSISTANT

STUDIES / EDUCATION BACKGROUND

●MLO CONSULTING - HAY SALAM AGADIR – MOROCCO 04/2016 CALL ADVISOR / CUSTOMER SERVICE (HIGH-SCHOOL CERTIFICATION)

●INSTITUTE SPECIALIZED IN HOTELS AND RESTAURANTS - AGADIR – MOROCCO 09/2011 RESTAURANT AND BAR AGENT (HIGH-SCHOOL DIPLOMA)

LANGUAGES

Arabic / Tamazight : Native languages

English : Intermediate – Advenced

French : Intermediate – Advenced

German : Basic – beginner

2 P a g e

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