Customer Service Support

KENTAVYIOUS BOUKNIGHT

SUMMARY

Customer service support is crucial in preventing scammers and fraud activities, as well as helping customers navigate payment errors. It is thrilling to assist people and make their stress less manageable, as it helps them feel less overwhelmed and more satisfied. WORK EXPERIENCE

November 2019 - January

2020

• Demonstrated leadership skills.

• Handled formal customer interactions.

• Managed complaints.

• Ensured smooth work environment.

shift leader at Hardee's Fairburn, GA: December 2019 to October 2020j

Shift Manager Jersey Mike's - Fairburn, GA

• Managed scheduled shifts and maintained cleanliness.

• Assisted in scheduling, food ordering, daily counts, money counting, and deposit management.

September 2021 to April

2022

Team Member at Planet Fitness, Union City, GA:

• Providing customer service.

• Cleaning machines post-use.

• Touring building and providing machine and bathroom descriptions.

• Handling accounts, tracking payments, and processing late payments. July 2021 to September

2021

August 2018 to October

2019

7000 goodsonrd apt 11 union city ga 30291 +1-678-***-**** *************@*****.*** Server Role at Huddle House, Fairburn, GA:

Cashier/Customer Service Job Experience in

Fayetteville, GA

• Counted money and provided customer service.

• Handled cash orders and company return policies.

• Stocked and restocked items among shifts.

• Preparing customer service.

• Marketing company's latest food items.

• Offering daily specials and promotional items.

• Accurately counting and changing customer payments.

• Recalling and reciting customer orders.

Sale Representative at At&t Gaston,

Camp Creek, Ga.

May 2022- July 2022

• Provided account information and customer queries.

• Handled complaints and issues.

• Expertise in POS processing and cash

handling/debit card usage.

server/food runner at sierras

breakfast & lunch Fairburn ga

October 2023 to current

• Serving food and helping customers choose options.

• Cleaning lobby, tables, and seats.

• Setting tables for good presentation.

• Accepting debit and credit payments.

• Notifying customers about current promotions.

EDUCATION

"High School Graduates 2016-2020"

• Langston Hughes High School, Fairburn, Ga.

ADDITIONAL INFORMATION

Skills: • Sales, Customer Service, POS

• Server Experience

• Cooking

• Restaurant Experience

• Organizational Skills

• Upselling

• Food Service

• Kitchen Experience

• Management Experience

• Cash Handling

• Food Preparation

• Shift Management

• Merchandising

• Food Safety

• Cleaning

• Retail Sales

• Microsoft Word

• Loss Prevention

• Inventory Control

• Marketing

Languages: English

Certifications: SERVsafe

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