Customer Service Data Entry
Resume:
Monica Ries
Upper Saddle River, NJ *****
***************@***********.***
Work Experience
Security and property management
Hackensack Meridian Health - Mahwah, NJ
August 2021 to Present
• Drive company vehicle to be serviced and act as courier to drop off records pick up supplies, clients etc.
• Ensure safety of facility, visitors, and team members monitoring access to buildings and daily checks throughout the day.
• Monthly fire drills and quarterly emergency drills performed and conducted. Daily and weekly checks of buildings and lighting, generator, heating etc.
• Enforces parking regulations
• Prepare and submit incident reports, participate in Daily safety huddles and security meetings.
• Escorts and provide access for contractors doing business inside buildings. Greet and assist visitors.
• Complete all in service training including BLS and CPR, handle with care, holder of a Sora security license.
Receptionist/Security Officer
KPMG - Woodcliff Lake, NJ
August 2014 to November 2020
• Greet all guests and employees in a professional, welcoming manner.
• Ensure the facility is provided with high quality services to protect people and property
• Report safety concerns, security breaches and unusual circumstances both verbally and in writing
• Build, improve and maintain effective relationships with both client employees and guests
• Data entry, conference room scheduling and event planning.
• Handle and redirect customer queries.
Supervisor administrative
BMW Corporate - Woodcliff Lake, NJ
April 2011 to August 2014
• Manage the command center front lobby areas and staff duties at a large corporate facility, ensuring smooth operations on a daily basis.
• Promote good public relations with visitors, employees contractors.
• Train staff personal and set up schedules and work duties. Radiologist administration
Bergen Regional Medical Center - Paramus, NJ
April 2007 to May 2011
• Control and management of records and patients data in radiology department.
• Support the technicians and radiologists, resolving any imperative issues.
• Customer service and arranging appointments, rescheduling.
• Printing records requests and faxing.
Education
Certificate in Medical Billing and Microsoft office William Paterson University - Wayne, NJ
2010
Bachelor's in Biology
Empire State College - New York, NY
Skills
• CPR AED (10+ years)
• Microsoft Office (10+ years)
• Word (10+ years)
• Customer Service (10+ years)
• Organizational Skills
• Outlook (10+ years)
• Filing
• Administrative Assistant
• Excel
• Receptionist
• Microsoft Word
• Clerical
• Medical Terminology
• Scheduling
• Public Relations
• Medical Billing
• Security
• Medical Scheduling
• Medical Records
• Medical Receptionist
Certifications and Licenses
CPR Certification
Assessments
Customer Service — Expert
July 2020
Identifying and resolving common customer issues
Full results: Expert
Customer Focus & Orientation — Expert
October 2020
Responding to customer situations with sensitivity Full results: Expert
Following directions — Proficient
June 2021
Following multi-step instructions
Full results: Proficient
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
CPR and AED
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