Customer Service Quality Control
Resume:
Catherine Roberts
Madisonville, TN *****
***********@*****.***
A reliable and focused factory employee with prior experience and knowledge in manufacturing, assembly, production, quality control and customer service. An employee with great technical abilities and the capacity to acquire new concepts easily.
Authorized to work in the US for any employer
Work Experience
Waitress
Gondolier Italian Restaurant - Sweetwater, TN
September 2007 to Present
• Took orders from customers and clarified any questions or special items to ensure accuracy.
• Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
• Checked on all tables to refill drinks and respond to requests at appropriate intervals.
• Cleaned and inspected food preparation areas to ensure that they were clean and sanitary. Parts Department Inspector
Waupaca Foundry - Etowah, TN
September 2017 to January 2019
• 100% visual inspection of all castings on top of using various gauges checking for strength, size and reliability of the castings.
• Following departmental work instructions and process control documents.
• Heavy industrial work
Line Supplier
Denso MFG. of Tennessee - Etowah, TN
January 2015 to February 2016
• Responsible for keeping 6 assembly lines stocked with the correct component parts used to assemble each lines respectable final product. Collect empty component totes, return to warehouse. Refill component totes with correct component and amount for each individual lines final product using the kanban inventory system. Using forklift, pallet jack, electric pallet jack, or cart to redistribute filled component totes to the assembly lines. Assuring that the lines never run out of parts. Material Handler
RYDER INTERGRADED LOGISTICS - Vonore, TN
April 2013 to January 2015
• Responsible for day to day paperwork critical in a warehouse environment.
• Picking
• Packing
• Auditing
• Tote induction
• Product Staging
• Loading and unloading of trucks
• Cleaned floors, emptied aisles of debris, and rearranged inventory to create a tidy and obstacle-free warehouse floor.
Glue Line Operator
Havco Wood Products - Vonore, TN
June 2004 to December 2011
• Worked with a team constructing hardwood floors. Assembled glue covered wood components ranging in length from 1 foot to 6 feet long. Sharply searching for imperfections and weak spots. Diligently maintaining the company's top tier quality standards. All while on a timer. Education
Pursuing Bachelor's in Business Administration
Colorado Technical University - Colorado Springs, CO September 2023 to Present
High school diploma
Middletown High School - Middletown, OH
September 1987 to May 1991
Skills
• Serving
• Food service
• Inventory control, Organizational skills, forklift, pallet jack, continuous improvement, time management, math skills, various air hand tools, safety procedures, attention to detail, calibration, documentation, problem-solving, computer literate, communication skills, guest relations, performance improvement, packaging, order accuracy, cash handling, dining area cleanliness (10+ years)
• Kanban
• Lean
• 5S
• Materials Handling
• Lean Manufacturing
• Scissor lift
• Communication skills
• Manufacturing
• Heavy lifting
• Forklift
• Warehouse experience
• Distribution center
• Shipping & receiving
• Inventory management
• Load & unload
• Basic math
• Assembly
• Supervising experience
• Customer service
• Quality control
• Cash register
• Cash handling
• Typing
• Continuous improvement
• Serving
• Reach truck
• Order picker
• Cherry picker
• Order picking
• RF Scanner
Certifications and Licenses
Forklift Certification
March 2013 to March 2018
Hoisting License
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