Customer Service Operations Supervisor
Resume:
Olando Hall
Atlanta, Georgia
****.***********@*****.***
SUMMARY
Highly qualified Operations Supervisor successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated, and hardworking leader with a history of streamlining operations and increasing efficiency. Bringing over 10 years of experience in Customer Service and Leadership. Decisive leader and strategic problem solver with excellent communication and planning abilities. PROJECTS
Trinity Health MT Caramel, Columbus OH. ClinDoc/Stork Go Live (4/2021& 09/2021) Supported Go-Live
Assisted Providers and Nurses in Stork
L&W Assistance with Go-Live
Provided troubleshooting assistance
University of Illinois Chicago EPIC ClinDoc/CPOE Go-Live (2020) Supported Go-Live
Assisted Physicians and Nurses
Supported kidney Transplant Unit
Delivered training for Surgeons, Nurses and Unit Clerks Provided specific Epic technical support on site
Baylor, Scott & White Health TX EPIC CPOE/ClinDoc/Go-Live (2020) Assisted with results review
Assisted MAR
Assisted the nurses with their notes
Assisted with documenting diagnosis and problems for patients New York Presbyterian NY EPIC CPOE/ClinDoc/Go-Live (2020) Supported Doctors and Nurses with Orders Sets, Medication Reconciliation, Notes, H&P updates, Allergies Review
Supported Clinical staff ATE
Tower Health Chestnut Hill PA EPIC Cadence/CPOE/OpTime/GO-Live (2018 - 08/2019) Supported end user through the process of checking in and out and completing Visits Assisted Surgeons with their documentation.
Supported Clinical staff ATE during go-live.
Northside Hospital Atlanta GA CERNER Go-Live (11/2018 - 11/2018) Supported Inpatient Nursing ATE.
Assisted in High Risk Pre-natal.
Provided elbow support during go-live.
Huntsville Hospital, Huntsville, AL CERNER Trainer/Go-Live (8/2018 - 10/18) Trained Dieticians and Pastoral Care on Power Chart Worked with team to develop training materials.
Trained Nurses and Therapist in use of EMR (On Demand) Worked with hospitals in receiving and updating referrals via Allscripts Northeast Georgia Health EPIC Trainer CPOE/ClinDoc/Rounding (12/26/17 -6/30/18) Trained Hospitalist and Provided ATE support post go-live support Assisted end users via Skype chat room.
Supported Clinical staff ATE during go-live.
NYU Winthrop, NewYork EPIC Ambulatory/Go-Live (2017) Trained Clinical Staff.
Provided elbow support during go-live.
Supported Ambulatory providers at various clinics. University Of South Alabama Cerner Orders/Amb/RadNet Trainer Go Live (08/2016 - 12/2016) Trained Providers on Power Chart Ambulatory and RadNet. Assisted with curriculum development.
Assisted Ambulatory and RadNet Principal Trainers in creating lesson plans, tips and tricks, and quick start guides.
EDUCATION
SEPTEMBER 2016
BACHELOR OF SCIENCE-MANAGEMENT, UNIVERSITY OF
PHOENIX
JANUARY 2013
ASSOCIATE OF ARTS, COMMUNITY COLLEGE OF THE AIRFORCE
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