Customer Service Sales Agent
Resume:
Marlene Virga-Morris
Mailing Address: P.O. Box 4574
Crestline, CA 92325-4574
******************@*****.***
Work Experiences
CAPRE Real Estate
***** **. **y. 189, Ste. G
P.O. Box 2100
Lake Arrowhead, CA 92352
November 2022 to Present
Realtor/Customer Service/Listing and Sales Agent
• List and sale homes and/or land
• Work up-desk, answer phones and greet clients
• Hold open houses for clients and other agents
• Interview potential clients to determine what specifically they are looking for in a home
• Take clients to view homes and/or land
• Negotiations
• Take listings from clients that want to sell their home, and establish a time frame
• Fill out California Association of Realtor (CAR) forms for sales or listings
• Order professional photos, videos of drone shots of subject properties
• Add new listings, photos,videos and drone shots, to the Multiple Listing Service within a timely manor
• Keep, and update on a regular bases, the Customer Relationship Management program (CRM)
• Make sure all forms, disclosures, and notices are sent to the proper parties, at the appropriate time
• Make sure all inspections are done in a timely matter
• Follow up with the Escrow and Title companies to make sure everything is moving forward for a smooth closing
EXP Realty of California
3603 Camino Ramon,Ste. 200
San Ramon, CA 94583
September 2019 to August 2022
Realtor/Customer Service/Listing and Sales Agent
• List and sale homes and/or land
• Worked remotely using EXP's Virtual World for meetings, training, contacting Brokers, Legal Department and questions. Records of sales, documents, reports for Broker's review
• Held open houses for clients and other agents
• Interview potential clients to determine what specifically they are looking for in a home
• Take clients to view homes and/or land
• Negotiations
• Take listing from clients that want to sell their home and establish a time frame
• Fill out California Association of Realtor's (CAR) forms for sales or listings
• Order professional photos, videos, drone shots of subject properties
• Add new listing, with photos, videos and drone shots to the Multiple Listing Service within a timely manor
• Keep, and update on a regular bases, the Customer Relationship Management program (CRM)
• Make sure that all forms, disclosures, notice are sent to the proper parties at the appropriate time
• Make sure all inspections are done in a timely matter
• Follow up with Escrow and the Title companies to make sure everything is moving forward for a smooth closing
New Life Chiropractic
25 St. Hwy. 173
Lake Arrowhead, CA 92352
2005-2019
Office Manager
• Front desk, answer phones, make appointments and received payments
• Keep patient and x-rays files
• Accounts payable/receivable via Quick Books
• Ordered office supplies and supplements from vendors
• Performed physical therapy on patients (Traction, Tens Electrode-therapy, hot and cold packs
• Supervised and made schedule for three other employees
• Collections
ATMC Incorporate (Subcontracted by Vineyard Bank)
4452 Airport Drive, Ste. A
Ontario, CA 91761
1999 to 2005
ATM Services
• Replenished remote and inside the bank ATMs with monies, envelopes and register tape
• Picked up deposits, captured cards and register tape, returning to the banks
• Worked on broken/jammed ATMs remote and inside banks after hours. Pace Membership Warehouse (Now Sam's Club)
3680 E. Guasti Road
Ontario, CA 91761
1995 to 1999
Vault
• Worked in the vault preparing tills for multiple front end shifts
• Returning till's funds were counted and checked against register tape for shortages or overages
• Wrote up reports of any discrepancies, turning over to management
• Rolled coin, bundled money by denomination, added up checks and prepared deposits for pick up by Armor Truck to be taken to the bank
Azusa Commercial Credit Union
1065 W. 3rd. Street
Azusa, CA 91761
1989 to 1995
Loan Officer
• Helped members with applications for loan consolidation and auto loans
• Checked on credit of applicants (TRW)
• Checked debit to income ratio of applicants
• If a qualified candidate, paper work then went to Credit Manager for final approval
• Set up appointment to sign loan documents
• It not qualified, I called or wrote a letter of explanation of why they did not qualify
• Suggested ways our members could build their credit for future success Education
High School Diploma General Studies
Glendora High School
Glendora, CA 91740
September 1970 to 1973
Azusa Junior College
Introduction to Veterinary Medicine
1974 dropped out due to lack of insufficient funds Continued Education in Real Estate License Renewal Online Education through California Association of Realtor's Los Angeles, CA
Continuously
Mountain West Finance
Online Education through Mountain West Finance
December 2018 to January 2019
License and Certification
Real Estate License DRE#01750392
May 2006 to Present
Certificate of Completion Mountain West Financial Loan Officer Academy January 2019
Skills
• Customer Service
• Negotiations
• Customer Relation Management (CRM Software)
• Loan Officer
• Vault/Banking
• Data Entry
• Microsoft Word/Open Office/ Adobe Acrobat DC
• Windows 10
• Accounts Payable/Receivable
• Typing/10 Key
• Management
• Excel
• Ordering/Supplies
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