Customer Service Be A
Resume:
KATHY VALENZUELA
PROFILE
Professional and enthusiastic server with over five years of experience delivering exceptional service to dining patrons in fast paced restaurants & banquets. Upbeat energy, confident and poise have earned recognition from employers resulting to management or leader positions, along with my ability to multitask and work well under pressure. Extremely customer-focused and dedicated to maintaining restaurant and food industry standards, while enhancing the positive reputation of dining establishments. Looking to expand my experience with new settings and menus, the Madisons club would be a perfect setting for my growth and development in this industry.
EXPERIENCE
SERVER, ROOFTOP 262; PALM SPRINGS, CA—DEC 2023-JULY 2024 Same company (Henrys Bar & Grill) different location. Managed a higher foot traffic since this restaurant/ night club was located in the heart of downtown Palm Springs, covers of 400+ in a daily setting. Providing exceptional food and beverage service during lunch and dinner hours, then changing setting to a nightclub and providing full drink table side service for 21+ patrons til 2am.
LEAD SERVER/ MNGR, VALENTINOS SEAFOOD BAR & GRILL; INDIO, CA—APRIL 2022-NOV 2023.
Managed a team of 7 servers and server assistants, including schedule staffing and assigning tasks for each shift, trained new staff members on floor, customer service procedures and protocols. Handled customer complaints and addressed any issues that may rise. Managed covers over 100+ a night.
SERVER, HENRYS BAR & GRILL; CATHEDRAL CITY, CA JAN 2021-APR 2022. Provided exceptional customer service for patrons and team servers. Kept server station stocked
& clean meeting sanitation protocols. Managed covers of 200 +. Fast paced sport night events. INTAKE SUPERVISOR, RIVER’S EDGE PHARMACY; PALM DESERT,CA APRIL 2011-PRESENT. Over see team of 5+ pharmacy technicians, coordinate staffing, provide training and conduct performance evaluations. Provide excellent customer service by obtaining authorizations for prescribed medication, finding copay assistance, setting up nursing in home or infusion centers. EDUCATION
La Quinta High School -Diploma.
College of the Desert- AA-Liberal Arts and Science Pharmacy Technician Lic.
SKILLS
• Multitasker
• Self Initiative
• Bi-lingual
• Team Oriented
• Good Communication
• Great Problem Solving
• Efficient
•Consistent
***************@****.***
37434 Bradford Dr,
Indio CA, 92203
REFERENCES
WILL PROVIDE UPON REQUEST
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