Customer Service Operations Manager

Melissa Silva

Hoschton, GA ***** 470-***-****

*******************@*****.***

PROFESSIONAL

SUMMARY

Upbeat and Positive!

experienced and effective operations manager bringing valuable experiences and a passion for people

experienced in high volume and fast paced working environments detail oriented and always shares an empathetic attitude SKILLS Skills

ability to multitask

ability to work in a team

fast learner

adaptability

customer service

decision making

problem solving

leadership

xactimate

excel

google sheets

quick books

acculynx sales force

WORK HISTORY SALES 03/2024 to CURRENT

Marquez Foods Atlanta, Ga

place sales calls and handle sales for incoming customer calls work to build relationships with customers by in person sales meetings and by being prompt and attentive to the customers needs run timely and efficient routes to confirm the stores are properly stocked with product

FIRE CLAIM SPECIALIST 01/2023 to 10/2023

State Farm Insurance Atlanta, Ga

customer service - personally accountable for providing prompt, friendly, cost-effective service to our customers

fire claim investigations - focusing on the details of the claim wind, hail, and water claim handling

policy/coverage interpretation

damage assessment/xactimate estimatics

customer and agent follow ups

PRODUCTION MANAGER AND SALES 03/2021 to 01/2023

Southern Standard Roofing & Exteriors Buford, Ga manage sales team

create estimates for sales team

M S

ordering materials for projects

coordinate installations and repairs with crews and homeowners customer service -prioritizing homeowners needs and expectations create completion certificates for insurance companies REGIONAL PRODUCTION COORDINATOR/ MANAGER 09/2018 to 03/2021 Power Home Remodeling Norcross, Ga

ordered materials for projects - inventory

set installation dates with homeowners

confirmed installations with homeowners

handled finance documents

managed all crews in the field

customer service follow up

innovative problem solving

worked in a team setting

collections

MANAGER ON DUTY 01/2015 to 09/2018

Sports Clips Hair Salon Buford/Dacula, Ga

created schedule for all stylists

inventory

pay roll

daily monitoring of store

opening and closing duties

provided daily customer service

EDUCATION Cosmetology 01/2011

Hair Design, Process Institute of Cosmetology, Lawrenceville, Ga hair design and chemical technology

learned the science behind color

mastered the art of cutting hair

High School Diploma 05/2008

Buford High School, Buford, GA

Graduated Honor Roll

Beta Club

Hold Assist Record for Softball program

State Champion Softball Pitcher

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