Account Executive Customer Service

Jones Phebe

***********@*****.*** 561-***-**** Delray Beach,Fl

EXPERIENCE

Newday USA., West Palm Beach, FL April 2024- August 2024 Account Executive

● Engaged in comprehensive paid training programs to acquire necessary licensing, demonstrating a commitment to professional development and regulatory compliance.

● Provided outstanding customer service by proactively addressing client needs and expertly guiding them through the VA cash-out refinance process, ensuring a seamless and positive loan experience.

● Achieved and surpassed sales targets through strategic client engagement and personalized solutions, showcasing strong persuasive and negotiation skills.

● Fostered collaborative relationships with in-house loan officer assistants, processors, and VA underwriters, enhancing teamwork and ensuring efficient loan processing and timely approvals. 2u Inc., Remote August 2021- January 2024

Account Manager

● Applied consultative sales techniques to assess customer needs, resulting in a significant achievement of consistently generating an average monthly revenue of $120k through strategic recommendations of SaaS products.

● Established and cultivated strong client relationships by promptly addressing inquiries, accurately identifying client needs, and proactively resolving issues, contributing to customer satisfaction and loyalty.

● Effectively manage customer relationships through the implementation of the company's CRM system. Provide valuable post-sales training on systems, resulting in improved customer engagement and product utilization. Neighborhood and Community Services, City of Delray Beach, FL June 2021- August 2021 Intern

● Evaluated 15+ applications and bank statements to determine eligibility for housing programs, facilitating accurate and efficient enrollment.

● Communicated essential details about the housing program to over 200 constituents through phone interactions.

● Directed the creation of charts and tables for the Delray Beach needs assessment, focusing on the specific needs of 5 zip codes to aid strategic planning for community enhancements. Career Consultant, Florida Atlantic University Boca Raton, FL January 2021- June 2021 Career Consultant

● Offered same-day career advising, helping students with major selection, job and internship search strategies, and resume optimization.

● Managed over 200 student and employer accounts in the Handshake database, streamlining connections to relevant job opportunities.

● Maintained accurate records of FAU student-employer engagements through Handshake, providing insights for future collaborations.

Board of County Commissioners, Palm Beach County West Palm Beach, FL May 2020-August 2020 Student-Clerical Intern

● Responded to a high volume of telephone inquiries, providing information to more than 100 constituents. Managed messages and efficiently directed calls to the relevant public representatives, optimizing communication flow.

● Actively participated in county meetings and events, contributing to discussions on policies in Palm Beach County.

● Played a crucial role in the emergency hurricane response plan for Palm Beach County. Mapped out shelters and grocery store locations across the seven districts, ensuring a well-organized and accessible response plan during critical situations. EDUCATION

Master of Public Administration Florida Atlantic University, Boca Raton FL Bachelor of Arts in Political Science Florida Atlantic University, Boca Raton FL Minor: Sociology

Course Careers, Remote May 2023 - July 2023

Sales Development Student

- Studied Sales Terminology, Org Structure, Ideal Customer Profile, Buyer Persona, Sales Cycle, Prospecting, Researching, Cadence, SPIN, BANT, Cold Emailing, Cold Calling, LinkedIn Outreach, Salesforce CRM, Salesloft, Zoominfo, etc. CERTIFICATES

Course Careers Sales Development Program Certification July 2023 Google Data Analytics Certificate January 2023

Business Analytics Science Certificate September 2022 SKILLS

Skills: Microsoft Office Suite( Excel, Word, Powerpoint) Salesforce CRM Tableau Data Analysis and Visualization Database Management SQL Customer Support Client Services Search Engine Optimization Software as a Service (SAAS)

Contact this candidate