Customer Service Logistics Specialist

ADRIENNE WILLIS

Jacksonville, FL, *****

**********@*****.*** / 713-***-****

SUMMARY

Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues. SKILLS

Materials Handling

Updating logs

Coordinating transportation

Inspecting goods

Tracking inventory levels and orders

Inventory Restocking

Increasing efficiency and productivity

Logistics Analysis

Documentation Management

Product storage

Cost-reduction strategies

Resolving Problems

Shipping coordination

Safety practices

Order Preparation

Transportation Planning

Distribution Management

Documentation skills

Shipment Receiving

EXPERIENCE

Logistics Specialist / Navy - Jacksonville, FL 12/2022 - Current Utilized software programs to track shipments from origin to destination. Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.

Managed daily activities of staff responsible for order fulfillment and distribution services. Communicated regularly with customers regarding their orders status. Identified areas for improvement within the logistics department and recommended solutions. Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.

Maintained accurate records of all deliveries using automated systems or manual documents. Processed invoices for payment in a timely manner according to established procedures. Prepared data for import and export declarations as required by Customs authorities. Resolved any discrepancies related to product quality or quantity issues upon delivery. EDUCATION AND TRAINING

Some College (No Degree): General Studies

University of Maryland - Baltimore County - Baltimore, MD AW

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