proprietor
Resume:
Brian Hall
********@*****.***
IT Contractor with 20+ years experience seeks Remote Desktop Support role
Relevant Work Experience:
Computer Maintenance Engineer
Sonic Automotive for Compucom Systems –Irondale, AL April 2023 to Feb 2024
Provided onsite desktop, printer and network support to 7 Automobile Dealerships and 200+ users
Rolled out Windows10 and PC upgrades to all dealerships, updated drivers for printers, scanners & display devices, ensured they worked
Installed Zoom, Crowdstrike, Slack, Imaged new and re-imaged existing PC’s, upgraded firmware.
Inventoried existing deployed and stored PCs, printers, peripherals after Sonic Automotive contracted with a new Managed Service Provider (CompuCom), as the old MSP's hardware database was poorly managed and inaccurate.
Maintained supply cabinet stocks of extra PC’s, monitors and peripherals at each dealership to use as replacements for failing units.
Inventoried old hardware and worked with IT waste removal company to clear out hallways and closets stacked with unusable & legacy IT hardware and displays
Rewired many ports on local area networks, added wall jacks, troubleshot Wi-Fi and LAN connectivity issues, installed & troubleshot Cisco Access Points, traced and labelled wiring at all dealerships
Reassigned PC and Tablet hardware, daily, to new employees in high-turnover industry. This included updating hardware database after uploading, then deleting old local user profiles from surrendered and shared devices.
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Computer Maintenance Engineer
AAA of Alabama for Unisys Corp - Birmingham, AL October 2022 to March 2023
Serviced and upgraded workstations, printers and network appliances for Windows10 rollout, PC and Printer refresh at 10 AAA Auto Club offices in Alabama
Provided helpdesk and onsite support for 10 offices in Alabama
Troubleshot UPS, network router and switch issues, cleaned up network wiring
POS Field Engineer
Jack’s Family Restaurants - Birmingham, AL August 2020 to June 2021
Maintained and repaired SICOM POS equipment, Lenovo Desktop PCs, bump bars, Verifone and Honeywell credit-card scanners, Drive-thru detectors, drive-thru speaker base stations and headsets at 320+ restaurants throughout AL, MS, TN, GA
Troubleshot and maintained store networks, back-office PCs and security cameras.
Level 2 Support Engineer / Helpdesk
Kemper Insurance - Birmingham, AL March 2020 to May 2020
Helped migrate 300+ employees to laptop PCs so they could work from home in response to the Corona Virus Pandemic
Configured Multifactor Authentication and VPN access on laptops, desktops, & thin clients using Ping Id, Microsoft Authenticator, Pulse Secure, Cisco AnyConnect
Provided phone support for remote connectivity and MSOffice365 issues.
Remotely installed local printers and devices on remote clients using MS Remote Assistance or Splashtop
Level 2 Support Engineer / Helpdesk
Insight / Surgical Care Affiliates - Birmingham, AL November 2019 to March 2020
Provided level 2 technical remote support during Windows10 rollout at 230 remote surgical clinics in 5 time zones.
Pushed out Windows10 images to remote Windows7 clients while saving and restoring user profile data
Troubleshot VPN and network issues, post-upgrade issues w/ Citrix, Office 365, SIS, SecureDox, ChartPac
Supported and upgraded drivers for Fujitsu, HP, Brother, Sharp, Konica, and Kyocera printers and scanners.
Troubleshot and updated HP and Dell workstations remotely using Dame Ware, ServiceNow, Splashtop, Zoom, HP Image Assistant, Dell Support Assist.
Desktop Upgrade Engineer
Kemper Insurance August 2019 to November 2019
Upgraded Windows 7 workstations to Windows 10 in 3 local offices.
Installed and configured McAfee Endpoint Encryption on all units.
Troubleshot problems with existing and replacement workstations.
Uploaded user profile data to OneDrive share, encrypted and copied it to new workstations for deployment.
Provided user support with remote access using Dameware, MS Remote Access, MS Remote Desktop
Dell Workstation Field Engineer
Unisys Corp. for Dell/EMC February 2019 to June 2019
Performed on-site warranty repair on Dell laptops and desktops, at homes & offices in Birmingham and Anniston, AL
Inventoried parts ordered and received, shipped replaced parts to regional distribution center
Scheduled service calls for logistical efficiency based on warranty SLAs
Troubleshot network connectivity issues at homes, offices and datacenters
Desktop / Network Helpdesk Engineer
Hibbett Sporting Goods June 2018 to December 2018
Supported Computer Registers, pin pads, printers for 1200+ Hibbett Sporting
Goods stores nationwide
Migrated users from Windows7 to Windows10 workstation during OS rollout / PC refresh
Provided POS tech support using Micros Xenvironment Xstore & ServiceNow
Corrected issues with electronic shipping documents and inventory tracking
Pushed out inventory and pricing information from AS400 to store register PC’s
Remotely directed non-technical users to correct network issues at stores
Imaged new PCs with Windows 10 and Microsoft Office 365.
Desktop / Network Support Engineer
IBM Services for Cemex, Int’l July 2017 to January 2018
Provided on-site tech support for 60+ local users & phone support for 1400+ regional & national end-users for MSOffice365 rollout and migration from IBM
Notes (LotusNotes) to MS Outlook16
Activated & hand-configured 230+ Verizon / Samsung Android tablets for regional cement truck drivers
Implemented migration from PBX to VOIP phones at 3 offices, and 2 mixing plants
Transitioned users from Windows7 to Windows10 while performing local and remote PC refreshes
Transitioned from Remedy to ISM service request ticketing system.
Supported HP and Dell workstations, laptops, printers, scanners, iPads, iPhones,
Android phones.
< Completed these projects 3 months ahead of schedule >
OS Field Service Engineer
PAR Technology August 2016 to July 2017
Serviced, configured, repaired PAR Point-Of-Sale registers, timers, displays, bump-bars and printers at McDonalds, Hardees, & Taco Bell restaurants throughout Alabama.
Responded to service calls with 2hr, 4hr, 8hr Service Level Agreements
Inspected sites for functionality, made replacements or suggested upgrades where needed
Maintained hardware and parts inventory in vehicle and local warehouse
< Covered the whole state of Alabama with 1 other Engineer >
Dell / EMC Server Field Service Engineer
Unisys Corporation for Dell/EMC November 2015 to August 2016
Performed on-site repairs on Dell & EMC servers at AT&T and other datacenters throughout central Alabama
Installed and maintained enterprise servers, mainframes, high-end networking and complex product configurations, telecommunications equipment, storage-subsystems and drives, Wi-Fi access points, pc workstations.
Coordinated logistics for receiving parts onsite and conducting repairs during server maintenance windows
Prepared and submitted performance / incident reports to Service Delivery
Manager and customers
Tested and certified PCs, networks, servers and client approved applications
< Earned OEM service certifications on 24 Dell and EMC server models >
IT Engineer and Field Technician
Logista Solutions - Bessemer, AL August 2011 to October 2015
Configured/installed networked computer systems for Alfa Insurance, Cadence Bank, BancorpSouth, and Trustmark Bank branch offices throughout AL, MS,TN.
Performed on-site diagnosis & repair of computer, printer & network issues
Assisted in systems upgrades and Windows 7 roll-out projects at regional bank offices
Managed Imaging & Configuration of 600+ workstations at 13 Birmingham City Schools for 2016 school year.
< Earned 70+ HP, Lexmark, Kyocera, Dell & Lenovo printer & PC service certifications>
Education:
Master of Science in Information Technology Management
Strayer University - Birmingham, AL
December 2010
Associate in Computer Information Services
Herzing University - Birmingham, AL
June 1997
Bachelor's in Photography / Journalism
Southern Illinois University - Carbondale, IL
August 1985
Skills:
Accounting, Microsoft Windows Server, Project management, Microsoft Office, QuickBooks, Windows, Desktop support, technical support, Active Directory, Adobe Photoshop, Adobe Reader, Adobe Bridge, SCCM, Helpdesk, IT support, Firewalls, TCP/IP, IPX, LAN, WAN, System administration, Zoom, Webex, Slack, Fortinet VPN and Firewalls, Ghost
Certifications:
CompTIA A+ Computer Technician
Microsoft Certified Professional (Windows10, Windows 7, Windows NT Workstation)
Dell Server, Workstation, Laptops and Printer support (45 printer, desktop & laptop Certs)
EMC Server Service and Support (6 product certifications)
HP ExpertONE Desktops, laptops and printers (11 Service Certifications)
Lexmark Printers (23 product Service Certifications)
Lenovo Workstations and Laptops (04 product Service Certifications)
Kyocera printers (25 printer service certifications)
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