Customer Service Data Entry

Amber Wade

402-***-**** / *.***.*******@*****.*** / Omaha, NE 68108

SUMMARY

Passionate about helping others. I have both a desire and a drive to continue to grow and work hard to obtain goals. Leadership and team member oriented. I have a direct, yet compassionate and empathetic personality. Eager to apply my skills in the work field.

SKILLS

Recent computer skills: Adobe, Microsoft Word, Excel, Tiff teller and splitter, Tiff and PDF converter, LabelRight, Shoretel, Mitel, Outlook, Microsoft 360 and teams, ADP, Irfanview, Laser Fiche, multiple scanners.

People skills: Facilitated a Every Woman’s Battle class at the woman’s discipleship house in Council Bluffs, Iowa. Facilitate life skills groups at the Salvation Army.

EXPERIENCE

ECS and ICS case manage, The Salvation Army, August 2021 – Current

Provide support, resources, and life skills to the community. Maintain case management sessions, case notes, Individual service plans, assessments, monthly clinical reviews along with internal and external referrals, monthly billing, TIC sheets and collected rent for ICS property. Ensured safety and support to our clients daily and when in crisis. Lead life skills groups, fire drills and helped new co-workers get acquainted with their positions. Cleaned apartments and prepared them for new residents.

Production Manager, Microfilm Imaging Systems, January 2020- August 2021 Omaha, NE

My duties are to manage production/projects that come into and exit the office. To delegate and prioritize who will be working the projects and they should be done. I scan images to drives, make targets for images to be sent out to be microfilmed, print barcode labels, send out packages and projects, answer phones, basic customer service, data enry, create service calls, and quality control before delivering to customers.

Server, Petrow’s,2016-2018, Omaha NE

Provided customers with quality customer service, team work, took and deliveried orders in high pace environment, money management, and cleaned.

EDUCATION

Management and Human Resource Certificate, Iowa Western Community College, Council Bluffs, IA. 2018-2019. CPR/First Aid certified and Crisis Prevention Intervention, Relias and Bridge Training.

Contact this candidate