Medical Assistant Customer Service
Resume:
Michelle Rood
Olney, IL *****
******@*****.***
Medical Records Coordinator
Medical Assistant
Works well in a high-pressure environment.
Well-organized and efficient., self-motived
Professional Patient Care, customer service
Authorized to work in the US for any employer
Work Experience
Mailroom Clerk
State of Illinois-Lawrenceville, IL
April 2024 to July 2024
Scanned all outgoing and incoming mail for
Contraband for all inmates. Processed all
Legal mail.
Activities Director
Petersonhealthcare-Flora, IL
February 2023 to August 2023
Daily activities
Charting
Front End Supervisor
Wal-Mart-Olney, IL
September 2022 to July 2023
Worked as Front-end Cashier and Supervisor. Helped each customer with the checkout of groceries. Scanned checks and deposits for carrier pickups.
Front Desk Receptionist
Marion Eye Center-Olney, IL
May 2022 to September 2022
Scheduled appointments, verification of insurance and prior authorization. Set up treatment rooms, helped with In Office Exclusions, Daily stocked of treatment rooms, vitals, worked with Practice Fusion and Epic. Strong communications with doctors by computers on non-clinic days and worked closely with hospitals for reports and records, requested records, sent reports by computer thru outlook and scanned into proper charts. Education
Nursing in Medical Technology/Records
US INSTITUTE - Fort Collins, CO
August 2019 to November 2021
Associates in Medical Assisting
US Institute - Fort Collins, CO
March 2017 to September 2021
Skills
• Clerical (10+ years)
• EMR (5 years)
• Insurance Verification (5 years)
• Vital signs (10+ years)
• Documentation review (10+ years)
• Medical Office Experience (6 years)
• Medical Records (10+ years)
• Patient Care (10+ years)
• Medical Terminology (10+ years)
• Microsoft Office (6 years)
• Nursing (10+ years)
Military Service
Branch: United States Army
Service Country: United States
Rank: Captain
May 1987 to November 2000
Commendations:
Purple Heart
Over seas tour x 2
Desert Storm
Certifications and Licenses
Certified Medical Assistant
March 2019 to Present
CPR Certification
February 2019 to March 2024
First Aid Certification
March 2019 to December 2025
AED Certification
July 2019 to Present
BLS Certification
Assessments
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
November 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Protecting patient privacy — Proficient
October 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Protecting patient privacy — Proficient
December 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Patient-focused care — Proficient
June 2024
Responding to patient concerns with sensitivity
Full results: Proficient
Verbal communication — Proficient
November 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Managing accounts in QuickBooks — Completed
August 2024
Using QuickBooks software to manage business financials Full results: Completed
Filing & organization — Proficient
August 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Medical terminology — Completed
January 2023
Understanding and using medical terminology
Full results: Completed
Customer service — Proficient
November 2022
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Completed
June 2023
Responding to customer situations in a retail setting Full results: Completed
Medical receptionist skills — Proficient
October 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Authorized to work
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