Scrum Master Project Manager

William Michael Speri Jr.

Raleigh, NC

919-***-**** *******@*****.*** https://www.linkedin.com/in/william-speri-10197684/

AGILE PROJECT MANAGER

Results Oriented people leader with a record of success directing world class software development teams, and network management/operations professionals for Fortune 500 companies. Highly motivated to deliver high quality results with excellent communication skills and a consistent approach that cultivates relationship development and collaborative partner support. Agile and Waterfall development experience with Certified Scrum Master and SAFE Certified Scrum Master designations.

AREAS OF EXPERTISE

Agile

Defect Tracking

ITIL 4

Azure DevOps

Executive Interaction

JIRA

Certified Scrum Master

Global Team Leadership

Lean Six Sigma

Change Management

Incident Management

Metrics/KPI Management

Center Consolidation

Innovation

Presentation

Collaboration

Process Analysis

Process Improvement

Communication

Process Management

Project Management

Tier 1/Tier 2 Support Management

Requirements Management

Validation Testing

PROFESSIONAL EXPERIENCE

Q2 Solutions - Raleigh, NC

Scrum Master July 2021- Current

Coordinate all Scrum Ceremonies including Sprint Planning, Daily Stand ups, Sprint Review/Demos, Backlog Refinement and Retrospectives.

Coaching and mentoring Junior Scrum Master. Partnering with peer Scrum Masters to ensure processes are consistent across teams.

Liaising between developers and project stakeholders (Product Owners/Business Reps); fostering quality communication between both Onshore and Offshore resources.

Removed obstacles for developers and testers via Servant Leadership

Lead efforts towards continuous improvement and becoming a high performing team

Delivery Manager July 2023-Current (Dual Role)

Led the delivery of Anatomic Pathology project ensuring adherence to timelines and budget.

Directed a team of 16 developers, QA engineers, Product Owners, and System Architects.

Coordinated with stakeholders to gather requirements, provide updates, and manage expectations.

Implemented Agile practices, leading to an improvement in project delivery times.

Conducted risk assessments and developed mitigation strategies.

TekSystems (Contract position staffed at Verizon Communications) - Cary, NC

SAFE Scrum Master October 2019 - September 2020

Coordinate all Scrum Ceremonies including Iteration Planning, Daily Stand ups, Iteration Review/Demos, Backlog Refinement and Retrospectives.

Coaching and mentoring other Scrum Masters on program team. Partnering to ensure processes are consistent across teams. Substitute role of Route Train Engineer (RTE) when required.

Liaising between developers and project stakeholders (Product Owners, Product Management and RTE); fostering quality communication between engineering disciplines

Removed obstacles for developers and testers via Servant Leadership

Lead efforts towards continuous improvement and becoming a high performing team

SAFE Epic Owner and Network System Planner October 2020 – July 2021

Implemented process to identify critical aspects of Business Owner requirements prior to inclusion into the backlog of the Agile Release Train to assure understanding and prevent delay in implementation.

Developed higher order Business asks into the creation of Epics for presentation to the Agile Team for further refinement into Features and eventual Story commitment by Scrum Teams

VERIZON Network Management Center, Cary, NC

Global Transport and IP Network Management Center – Senior Manager January 2016-March 2019

Directed two organizations of over 100 employees and contractors focused on the surveillance, maintenance, and repair of the Verizon Global IP and Global Transport networks.

Led analysis and response to dozens of network events per month impacting Enterprise customers across various regions and equipment, ensuring the integrity of the network via reduced down time and increased availability via problem solving and crisis management doctrine

Utilized analytical skills and data analysis to ensure organizational KPIs and metrics met

Primary Organization User voice/interface with internal IT on system and tools development

Consolidated multiple geographically diverse centers to achieve economies of scale/efficiency.

Initiated Vendor engagement to include individual case resolution and larger scope bug fixes

Hired, trained, mentored, and developed multiple supervisors on leadership, administrative functions, and direct report relationship development resulting in several promotions.

Performed staff augmentation via hiring and staff development via training and coaching

Supported 24X7 operations via staggered shift and On-Call responsibilities

Global Event Management Center – Associate Director/Senior Manager July 2010-January 2016

Directed two organizations that managed application development lifecycle of 4 IT developed applications that supported Incident, Outage, and Change Management activities throughout Verizon’s Global network as well as FCC Reporting to US government on large scale network events.

Orchestrated Incident Management responsibilities for significant network events to include managing Executive Strategy bridge and 24X7 On call coverage responsibilities

Project managed the development of new features and enhancements for utilization within 4 enterprise-wide IT applications focusing on Change Management, End Customer Notification, and Unplanned network event communication.

oFamiliarity with and use of Agile and Waterfall methodologies

oLed team on the development of new features and enhancements for ascension from MVP to feature and enhancement rich applications

Primary contact between the Federal Communications Commission and Verizon Business as it relates to the filing of FCC outage reporting including 911/PSAP reporting.

Guided global response efforts resulting from large scale network impacting events to include Executive management awareness

Administered global change management/maintenance activities across Verizon’s network.

EDUCATION

Bachelor of Science degree in Business Administration

University of North Carolina at Chapel Hill Kenan Flagler Business School

CERTIFICATIONS

Certified Scrum Master (CSM), SAFE Certified Scrum Master (SSM), SAFE For Teams, ITIL 4

OTHER RELEVANT EXPERIENCE

Director of fundraiser to benefit St Baldrick’s fight against childhood cancer. Raised over $200,000 in 2023.

Network Engineer and System Administrator experience prior to move to Management

Vendor Engagement/Familiarity to include Ciena, Cisco, Classic Nortel, Juniper, Tellabs, Lucent

Direct System Administrator/Project Management experience prior to move to Management

oLiaison between global user base and IT - chartered to translate the needs of the business into user enhancements/requirements.

oOwnership of User Acceptance Testing - to include Use Case and Test Case development and Defect Tracking and Enhancement prioritization

oDetermined release content and implementation schedule via communication with direct management and end users

oDeveloped written and web based training for 2 Enterprise-wide applications

Verizon Lean Six Sigma Champion

Excellent Written and Verbal Communication (to include frequent presentation to Executives)

Mortgage Consultant sales experience at Optimum Mortgage Group Durham, NC

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