Network Admin, Wan, Lan, Voip, Telephony, Studying Cyber Security

ROBERT LANE

East Rochester, NY 315-***-**** *********@*****.***

March 19, 2024

Human Resources

iEvolve, Inc.

Rochester, NY

Re: Technical Support – Help Desk Specialist II

Dear Hiring Manager:

For the past 12 years, I have worked for Monro, Inc., a company with 1,300 locations across 32 US states. My primary responsibility has been servicing and maintaining the company’s 4,000 phone lines, currently accessed through a VoIP network. Your posting for a Help Desk Specialist has captured my interest and I am confident that I can contribute to your company’s success in this role. Some key points for your consideration:

I have strong interpersonal skills and an excellent ability to relate to customers on the phone. Since the onset of the pandemic in March 2020, I have been successful working remotely to meet daily objectives.

On a day-to-day basis, I processed more than 20 service requests that included troubleshooting loss of service, requests for new service, and any other system problems.

In my most recent role, I worked with Evolve IP telecom systems, with previous experience managing a RingCentral network. When our company transitioned from RingCentral to Evolve IP, I played a key role in ensuring the migration took place without any interruption of service to the 1,300 store locations.

I hold an AAS degree in Information Technology and previously held the Cisco Certified Network Administrator credential, which I am in the process of recertifying. I also hold a Session Initiation Protocol certification and have completed significant network security training. I am enthusiastic about the possibility of bringing my customer-focused problem-solving approach to your team and have enclosed a resume outlining my experience for your review. At your convenience, I would be pleased to meet with you to discuss in more detail how my knowledge and expertise can advance your business goals. Please contact me to arrange a good time for such a conversation.

Thank you for your time and consideration. I look forward to speaking with you soon. Sincerely,

Robert Lane

Robert Lane

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I am a long time Hoselton family admirer and a Hoselton's Customer