Technical Writer Senior

EILEEN ROGERS

Centerport, NY ***** 631-***-**** *********@*****.***

https://www.linkedin.com/in/eileen-rogers-30123b7

SUMMARY:

Dedicated and versatile professional with extensive expertise in

technical writing, business analysis, and training. Possess a proven

ability to rapidly acquire new skills and effectively translate complex

technical information into clear and comprehensive documentation. Adept

at collaborating closely with engineers and authored a wide range of

documents, including program specifications, design specifications, user

manuals, reference manuals, operations manuals, repair manuals, APIs, and

training manuals. Committed to delivering high-quality documentation and

facilitating seamless communication between technical and non-technical

stakeholders.

SKILLS:

Project Management Client Management Stakeholder Engagement

Research Experience Problem Solver Excellent Written and Oral

Communication Collaborative Self-starter Time Management Data

Analytics RFPs SCDs Sharepoint Microsoft Office Information

Mapping Windows Visio Photoshop Adobe Acrobat Caliber Robohelp

7 Illustrator Costpoint

EXPERIENCE:

FRONTGRADE (formerly CAES), Plainview, New York

Jul 2020 - Nov 2023

Senior Technical Writer

. Working with engineering staff, developed and updated proposals,

RFPs, Data Sheets (SCDs), user manuals, training guides,

presentations, and product brochures.

. Created and maintained complex tables that became the basic form for

test plans.

BIODEX MEDICAL SYSTEMS, Shirley, New York

Oct 2016 - Jul 2020

Senior Technical Writer

. Worked with engineering, created and updated user manuals, screen

captures, digital photography, and created mock wire frames.

ULTRA ELECTRONICS-EMS, Yaphank, New York

Apr 2016- Sept 2016

Senior Technical Writer (Consultant)

. Worked with engineering, developed schematics, created and updated

figure diagrams for Degaussing systems sold to various foreign

navies.

. Using Costpoint, created and updated Bill of Materials (BOMs) and

part numbers enabling the engineers more time to be productive.

. Created and updated complex test plans and verified test results.

NATIONAL GRID, Hicksville, New York

Oct 2015

- Apr 2016

Administrator (Consultant)

. Participated in pre-triage and triage meetings, create meeting notes

tracking the progress of each non-standard service request from

inception to completion.

. Designed internal reports that showed the reasons for, steps taken

to solve, and service technicians called for non-standard service

reported by customers.

ZEBRA TECHNOLOGIES, Islandia, New York

Mar 2015 - Sept 2015

Sr. Technical Writer (Consultant)

. Updated existing documentation, part numbers, bar codes, and

compliance directives, quick start guides, and user manuals for the

regulatory department.

. Collaborated with developers and engineers to design of new

documents/forms for regulatory department ensuring proper standards

and directives were met for overseas shipments.

Eileen Rogers 631-***-**** *********@*****.***

Page 2

IECA, New Hyde Park, New York

Jan

2013 - Feb 2015

Sr. Technical Writer

. Worked with the Software Engineering Department to produce user

documentation used in proxy battles.

. Updated existing documentation to reflect changes to screens and

functionality due to changes is SEC regulations.

CANON USA, New Hyde Park, New York

Nov 2010 - Dec 2012

Sr. Technical Writer/Business Systems Analyst (Consultant)

. Worked with the Business Project Planning (BPP) division, created

user guides and training documents in to be posted to the Intranet.

. By co-chairing in-house meetings with in-house users and managers,

gathered information detailing what was missing from current

Warehouse and Retail systems. Created presentations to explain how

IT expected the new systems to operate.

. Wrote letters to upper management, business affiliates, and

customers detailing dates and times of system access.

. Involved with the planning and design of the new Retail system.

Involved with all phases of the UAT.

. Working with users and IT, created work flows, functional flows,

swim lane diagrams, documented procedures, created test scenarios,

and conducted web meetings.

. Involved with user training for the newly implemented system in a

classroom setting and worked as a liaison between users and IT to

document, research, prioritize, and resolve issues.

. Researched all requests for access to the systems to determine what

role and functionality the employee should be granted.

CLEVER DEVICES, LTD., Plainview, New York

Feb 2010 - Sept 2010

Senior Technical Writer (Consultant)

. Worked with the system design engineers to produce proposals and

compliance matrices.

. Formatted and edited data, extracted pages from the RFP pdf files,

and created forms for electronic use.

. Created service and product documents, user manuals, training

manuals, and repair manuals.

INTRANS GROUP, INC., Carle Place, New York

Feb 2007 - Dec 2009

Senior Technical Writer

. Produced proposals, user manuals, repair manuals, and performed

business analysis.

. Maintained the catalog of resumes, which included translating

resumes from French to English.

CORRECTNET, INC., Hauppauge, New York

Oct 2004 - Feb 2007

Sr. Technical Writer (Consultant)

. Produced all system and user guides uploaded to the client's portal

branding them with the customer's logo.

. Performed full regression testing on new systems prior release,

wrote test scripts, and compiled the test results.

NEW YORK CITY DEPARTMENT OF EDUCATION, Long Island City, New York

Oct 2001 - Oct 2004

Technical Writer/Trainer (Consultant)

. Responsible for documenting all existing systems, created the HTML

help screens, and wrote job descriptions and resumes for the

development staff, and conducted telephone training sessions with

various schools.

. Performed a detailed analysis of all database systems currently

being used withing the department.

. Produced a functional specification working with the development

staff, financial, and system analysts.

. Served as a weekend supervisor to the customer service

representatives.

EDUCATION:

B.A. in Liberal Arts SUNY at Stony Brook, Stony Brook, New York

A.A.S. Computer Science SUNY at Farmingdale, Farmingdale, New York

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