Customer Service Network Technician

Franz Council

Bloomfield, NJ ***** * 973-***-**** * *********@*****.***

Summary of Qualifications

•Network Technician with extensive experience, including turn-up of FiOS equipment and background in customer service.

•Expertise: remotely program and test FIOS equipment throughout Verizon footprint, fiber optic transmission systems, LAN/WAN communications, router configuration, ATM, optical line and network terminals, voice switches.

•Completed 60 credits toward college degree.

•Independent Adjuster- Designated Home State Indiana. Also licensed in Florida, Texas, North Carolina, South Carolina, Louisiana, Alabama

•State Farm Certification in Auto, Policy / Wind Hail, and Estimatics.

•Focused. Stay on task/ project until completed. Strong time management skills.

•Plan and prioritize in a fast-paced environment to meet critical deadlines.

•PC skills: Windows Operating Systems; Microsoft Word, Excel, PowerPoint; TCP/IP.

•Outstanding work ethic: resourceful, versatile, efficient, adaptable.

•VZ systems: BAAIS, BDM, CCP, IVPP, NMA, PONNMS, Sun Secure, TIRKS, WFA.

Professional Experience

Verizon Communications, Inc., Livingston, NJ 1986 – 2018

Network Technician - Transport Creation (2005 – 2018)

Configure, test, troubleshoot and turn-up data circuits supporting fiber-to-the-premise networks. Problem-solve and collaborate with intra-company customers to remotely analyze, test, repair, install, and maintain telephone equipment in Verizon’s expansive telecommunications network. Provision, turn up and assist in testing FiOS equipment in Verizon Central Offices nationwide.

•Developed expertise with fiber optic transmission systems, LAN/WAN communications, routers, ATM, optical line terminals, optical network terminals, voice switches.

•Provide tier 1 technical provisioning support for Network Operations and Central Office Hub Technicians. Perform remote provisioning of patches for transport equipment.

Network Technician - Server & Datakit Administration (1997 - 2005)

Administered servers utilized by Verizon’s Network Operations center (NOC). We gave the users access to the systems they needed. We also did the maintenance for them. Maintained services, routers and switches. Provided network access to Central Office sites throughout NJ. Provided maintenance and upgrades needed to the system.

Central Office Technician (1988 – 1997)

Tested and analyzed customer trouble reports on POTS, Special Service and IEC services. Maintained telephone switching, power and transport equipment at central office sites. Interpreted service orders, circuit diagrams, and trouble reports. Analyzed troubles, testing, repairing, installing and maintaining telephone switching, transport, and power equipment. Performed preventative maintenance.

Customer Service Attendant (1986 – 1988)

Problem-solved with 50+ customers daily on issues related to telephone service troubles. Analyzed troubles, tested to verify line condition, and identified root cause. Processed service repair orders for dispatch to outside technicians – always using prompt, courteous attention.

Pilot, Mobile Al 2020

Insurance Adjuster

Access property damage and settle customer claims.

Federal Emergency Management Agency, FEMA 2020 – Present

Reservist

Aid disaster survivors with receiving monetary assistance. Answered customer service calls. Filed customer documents.

Education

NJIT, Newark, NJ. Completed 50 college credits.

Arts High School, Newark, NJ. Received high school diploma.

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