Current : Retention Specialist

Rosalyn Dulaney

Online Marketer 769-***-****

My focus and objective is to display my best work ethics, while contributing to a workplace the values the need to be successful. A strong company is built on great management and exceedingly well team work. I am Authorized to work in the US for any employer. I also run my own marketing business where I run campaign for clients online to generate sales. Imalso good at writing and analyzing business plans. I have two businesses of my own and love to keep my hands busy with interesting task. I have been doing customer service since I was 18. I’m an experienced communicator as well as typist. My recent IQ is 113.

Work Experience

Current

American Home Shield

Retention Specialist- Members Resolution

February 7, 2023- Presently still employed

-I receive inbound calls and provide empathy and resolutions to ensure callers remain a customer with American Home Shield Advisor II - WAH

Goldman Sachs Bank USA November 7,2021 - January 2023 Check car balance

Dispute Transactions Accept payments

Premier Support Technician - WAH

Asurion 5G Verizon

2018 to November 1, 2021

Trouble shoot Cellphone devices as well as Mobile Hotspot devices.

Replace items that are not repairable.

Sell Homed Protection to qualifying customers via phone.

(Inbound Call Center)

Customer Service Technician

AT&T Mobility - Ridgeland, MS

January 2015 to June 2017

Troubleshoot cellular devices. Answer inbound calls. Accept debit payments.

Note every account after each call.

Education

Magnolia College of Cosmetology - Jackson, MS September 2013 to September 2014

High School Diploma

Jim Hill H. School - Jackson, MS 2009 to 2013

Skills

• Customer Service (5 years) • Typing (9 years) • Tech Support

(2 years)

• Trouble Shooting Help (4 years)

• Call Center (2 years) • Sales

• Food Safety

• Troubleshooting

• Desktop Support

• Network Support

• Operating Systems

• Microsoft Windows

• VPN

• Microsoft Windows Server •5G

•

Certifications and Licenses

Food Safety Manager

February 2017 to February 2022 via ServSafe

passed and certified.

Driver's License 802480***

Data Entry Skills — Expert January 2019

Call Center Customer Service — Expert April 2019

Reliability — Advanced August 2019

Additional Information

• 8 years of experience in Customer Service

• 2 years of secretary experience

• 6 years in Customer Service Technician

• Mastered skills in all Microsoft Software and iOS Mac Software • Mastered Adequate Typing skills (54 GWAM)

• Exceptional communication skills • 3 year Experience as Sales Rep

•

TRAINED FIELDS

Technical Support

Trouble Shooting T/S Typing Certification Communication Analyzing Managing Trained Courses Manager Course

Members Retention

Contact this candidate