Total Loss Assistant Manager

Shirley Cooper

Dallas, TX

**************@*****.***

214-***-****

Work Experience

Assistant Manager

Uhaul

April 2018 to Dec 2023

• Create work schedules

• Process time requests

• Conduct certification

courses

• Train CSR new hires

• Inbound/Outbound calls

• Process payments

Claim Specialist

Progressive

Catastrophe claims

March 2016 to May 2018

● Expedited Total Loss and Total Loss

● Verified coverage and limits

● Total loss up to $50,000 loss limit

● Received escalated calls in regard to various issues such as coverage questions, procedures for total loss and disputed values

● Team environment - Received files, inbound or outbound calls and proceeded with next steps in claims needed

● Used 3rd party vendor to asses actual cash value on vehicles and specialty vehicles and relay settlement to customer

Manager

Coopers Janitorial services

• Conduct janitorial contracts

• Hire new employees

• Payroll

• Manage inventory

• Promotion for business and networking

Education

Diploma

High school diploma

June 1998

Skills

Microsoft Office Suite

CMS

ECS

Claims Station Zoom

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