Customer Service Rep
Resume:
Karyn Suarez Landivar
Bolingbrook, IL *****
***************@*****.***
Objective
Seeking a challenging position to acquire new and improve current skills as well as expand knowledge in diverse fields.
Skills
oOffice administration
oFluently Bilingual, English and Spanish
oMotivated, consistent and reliable
oStrong Verbal Communication
oMicrosoft Office Skills: Word, Excel, Outlook
oSoftware experience: WMS, Scale, Manhattan, Excel, FedEx, UPS, Seko, Google sheets
Education
College of Dupage 2004-2006
Academic English
CMK Healthcare Training Center 2012
CNA Courses, 200 clinical hours in nursing home
Phlebotomy Certification
Experience
RTC Industries Bolingbrook, IL 10/2020- 08/2024
Shipping Supervisor
oAccurately process and prepare customer orders for outbound
oCrossed train to assist different accounts specific requirements
oWorked closely with the broker to plan and route all outbound LTL, Tl .
oOversee the loading of inbound/outbound freight according to customer specifications.
oReview deliveries packing and general conditions of materials. Alert Customer Service Rep, with clear, decisive information or pictures if necessary.
oSustained a good working relationship with customers by addressing all inquiries concerning the accounts’ details
oEnsure that the department staff meets the requirements of each customer and that any requirement changes are up-dated and all staffing is trained on any changes to a customer
oMaintains and approve of all shift employee timesheets for weekly payroll, including any temp hours, making corrections as needed. Monitoring all overtime hours to meet department requirements.
oEnsures that proper procedures are taken with all accident reporting, handling the care of any injured employee, and making sure HR and management are notified of any emergency actions taken.
oResponsible for communicating via e-mail prior to the end of each shift to ensure a smooth Transition of daily work-flow, issues, customer concerns, or any maintenance issue that have been reported.
oMonitor the quality and accuracy of all shipments according to customer specifications.
oEnsure the safety, training and development of employees, forklift drivers, in accordance with OSHA policies and procedures.
NFI Logistics Joliet, IL 08/2005- 09/2020
Traffic Controller Administrative Assistant
oAssist customers by responding to all inquiries and complaints concerning
oProcess requirements for each account using shipping software’s (UPS and FedEx)
oCoordinate with internal team to process weekly customer invoices accurately and in a timely manner
oPerforms load planning, driver scheduling, and dispatch duties using both Dedicated Fleet and Common Carriers
oLoad planning, driver scheduling, and dispatch using dedicated fleet and common carrier resources
Neovia Logistics Romeoville, IL 01/2015-07/2015
General Clerk
oFluently navigated through the program mainly used-MXD
oProcessed daily invoices for several companies
oUtilized several programs to process orders, invoices and audits
oAssisted with warehouse audits along with inventory counts
oInvestigated missing inventory within the programs
oCommunicated effectively with administrative staff in regards to daily processes and counts
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