Customer Service Experience

JEAN D. PROVIDENCE

Orlando, FL ************@*****.*** 407-***-****

Objective

Seeking an opportunity where I can utilize my experience in customer service and driving skills to contribute to a positive customer experience.

Ashworth College Georgia

Microsoft/ Coding and Billing January 2023

BMCC MAnathan NY English September 2002

High School Diploma June 1998

Relevant Experience

Thrift Shop Community Services, Orlando, FL

Customer Service Associate July 2017 - April 2020

● Assisted customers with any questions regarding clothes and shoes.

● Worked with coworkers as a team to clean up areas in the store.

● Informed customers about new products, promotions that may interest them based on their previous purchases.

● Assisted customers with trying on outfits and bringing additional outfits for them to try on. Transdev Transportation Orlando, FL

Position Operations Driver July 2018 - September 2019

● Inspected the vehicle pre-route and post route to ensure it is in good working condition.

● Checked fuel levels, tire pressure, oil levels, and overall vehicle cleanliness.

● Interacted with passengers in a courteous and professional manner.

● Adhered strictly to traffic laws and safety regulations to ensure the safety of passengers.

● Provided regular updates to operations managers or dispatchers regarding arrival status or delays Thrift Shop Community Center, Orlando, FL

Supervisor April 2019 - May 2021

● Conducted training sessions for new hires and ongoing training for existing team members.

● Responded to customer inquiries via phone, email, or in-person.

● Updated and maintained customer information and interaction records in the company's database.

● Working closely with other departments such as sales and marketing to address customer needs and improve processes Westgate Resort Orlando, FL

Position Driver Operator April 2021- October 2022

● Working closely with other drivers and operation managers to ensure efficient operations and timely arrivals.

● Flexible with work schedules and routes to accommodate changes in pickup schedules and traffic conditions.

● Adhered strictly to traffic laws and safety regulations to ensure the safety of passengers.

● Assisted passengers with special needs. and secured mobility devices. Florida Bus Orlando, FL

Position Driver Operator October 2022 - March 2024

● Provided helpful customer service to passengers, including answering questions about routes, schedules, and fares.

● Prepared to respond calmly and effectively in emergency situations such as accidents and breakdowns.

● Ensured the safety and comfort of passengers during transit to different locations.

● Recorded accurate records of daily activities, including mileage, fuel consumption, passenger counts, and any incidents that occur during transit.

Skills

● Class B Commercial license

● Bilingual - Haitian Creole/ French

● School bus driving experience from NY 2002 to December 2007

● Customer service/register/ supervisor

● Delivery driver experience/selector order stock and shipping/ Shuttle driving or motor coach/load and unload

● Social work for non-profit organization

● Van driver//valet parking/dispatching.

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