Data Entry Administrative Assistant
Resume:
Michelle Michelle
Indianapolis, IN *****
*********************@*****.***
Work Experience
Casualty Analyst
October 2022 to May 2024
Working with Briljent assigned to work at Gainwell technologies.
● Assist in processing claims for Medicaid.
● Contacting members, insurance companies, and/or attorneys to obtain further information that is required.
● Review case for accuracy to ensure all spelling, dates, attorney or insurance information is correct.
● Creating letters to send out on behalf of Gainwell in references to the case.
● Filing liens with the state of Indiana.
● Responding to emails and voicemails in a timely manner.
● Data entry.
File Handler
Insurance Auto Auctions-Indianapolis, IN
February 2018 to February 2018
● Organized and prepared title documents to transfer ownership of property.
● Filled out documentation for each claim on time and with accuracy.
● Liaised between car owners and insurance agencies about auto damage and insurance claims.
● Met customer call guidelines for service levels, handle time and productivity.
● Educated customers about their total loss vehicle claims.
● Adhered to state department of motor vehicles guidelines to prepare for vehicle title transfer. Administrative Assistant
Express Employment
Express Employment working with Masters Heating and Cooling
● Answer and direct phone calls
● Organize and schedule appointments
● Write and distribute email, correspondence memos, letters, faxes and forms
● Assist in the preparation of regularly scheduled reports Problem-Solving
Attention to Detail
Application Review
● Develop and maintain a filing system, Update and maintain office policies and procedures State Eligibility Consultant
State of Indiana FSSA-Indianapolis, IN
● Educated patients on eligibility and affordability options by offering insightful information.
● Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
● Interviewed applicants and explained scope of different available benefits.
● Managed processing of financial assistance and food stamp benefits applications.
● Scheduled appointments with applicants to gather information and explain benefits processes.
● Documented all communication with applicants and inputted information into system.
● Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
Eligibility Specialist
CFA staffing-Indianapolis, IN
● Reviewed applications for different aid programs and determined which qualification criteria for individuals.
● Educated patients on eligibility and affordability options by offering insightful information.
● Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
● Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
● Communicated with people from various cultures and backgrounds on application process.
● Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
● Managed processing of financial assistance and food stamp benefits applications. Customer Service Call Center Agent
Anthem, Consumer Service Advocate-Indianapolis, IN
● Developed and actualized customer service initiatives to decrease wait times.
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Responded to customer comments and questions via LiveChat during shifts.
● Adhered to company policies and scripts to consistently achieve call-time and quality standards.
● Reviewed clients claims and benefits to ensure accuracy
● Explained benefits to clients
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Education
High School Diploma
Warren Central High School
Skills
• office
• and excel Approach, Telephone Articulate, Phones Call center Excellent
• Filing Financial Insurance approval processing Proficient in Microsoft Office
• Program knowledge
• Interpersonal
• Communication
• Responsible
• Inbound and outbound calling Office equipment proficiency
• Critical Thinking
• Documentation and
• Work Data entry Payment processing Documentation and reporting
• paperwork
• High-energy attitude Credit card payment processing Clerical support Call
• Administration Strong problem solving skills Process Improvement Displayed
• Effective communication
• excellent interpersonal skills Customer Relations Proficient in Microsoft word
• Resource information
• Proficiency in Microsoft
• center experience File retrieval Application file verification
• Administration Problem solving skills Process Improvement Safety Team
• interpersonal skills Contracts Customer Relations Customer service Email
• Technologically savvy Organizational strengths Promotional support
• Authorized to work in the US for any employer KEY QUALIFICATIONS Office
• Applicant engagement
• skills
• Dependable and
• Alignment
• Proofreading
• Research
• Fact Checking
• Copy Editing
• Microsoft Office
• Customer service
• Microsoft Excel
Links
linkedin.com/in/michellemill
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