Customer Service Development Representative

Nicholas Viola

** ****** ***, *******, *************

617-***-**** ********.********@*****.***

Summary

Driven and motivated Sales Professional with a proven track record of consistently meeting goals by establishing and building relationships with clients from the beginning, end, and post sales process.

Experience

Sales Development Representative, Oracle NetSuite Nov 2022- present

Responsible for sourcing new prospects for the full sales cycle. Starting with companies using QuickBooks, or companies that have an established ERP system in place.

Skilled in using CRM, Sales loft, Sales Navigator, NSCORP, Microsoft Outlook (Calender)

Making at least 60 calls, 40 emails, and 15 LinkedIn messages per day

Responsible for hitting at least 80% Quota of 30 meetings per quarter

Working directly with Account Executives to assist in the full sales cycle from introduction, discovery, demo, and final stages.

Performance – Quarter one 110%. Quarter 2 100% quarter 3 – 85% quarter 4- 80% in progress

Sales Executive, Marriott Vacation Club 2022

●Responsible for selling Marriott Timeshare and promotional packages

●Conducted a 90-minute sales presentation to first time buyers and established owners

●Met face to face with consumers, virtual meetings via Teams

●Maintained my average monthly quota of $100,000 – best months averaged $180,000 - $220,000 ●

●Engaged in a professional consultative sales process through 90 minutes of conversation ● Serviced multiple owner accounts and created a book of business with reoccurring revenue.

●Daily use of SCT, CRM and Citrix workspace – highly experienced in sales tool and applications

● Practiced thorough customer service for all accounts sold in order to establish future business

●Assisted with Marketing team to garnish leads and other consumers interested in Marriott product.

Sales consultant, Viking Cruises 2021- 2022

●Responsible for answering inbound calls and making outbound calls – 40 per day

●Responsible for building relationships and following up with all previous buyers and leads

●Received customer service calls at times of high call volume

●Resolved issues in a quick manner – offered solutions to customers to amend any confliction

●Fast paced working environment – call center

●Met my revenue goal per month minimum $500k, highest revenue month - $1.2 million

●Maintained a closing conversion rate of 70% every month

●Adhered to a set schedule

●Organized all leads and bookings into excel sheets

●Daily use of CRM and Citrix workspace – highly experienced in both

Realtor and Sales Associate, Senné Residential 2018-2021

●Responsible for generating leads and prospective tenants

●Understanding my client’s needs and assimilating diverse criteria

●Matching my client’s criteria to their ideal home

●Achieved $70k in sales during summer season – renting season

●Best month leased 15 units

●Maintaining a constant relationship with past clients

●Cold-calling homeowners (Landlords) to attract business for Senné and generate more units to rent.

●Cold-calling prospective clients daily

●Mastered leasing contracts with precision

●Engaged in daily negotiation between Landlord and renter, respectfully

●Assisted in training and mentoring new associates for them to grow their business ● Area of expertise include Medford, Cambridge, Somerville, and North End, Boston.

Sales Associate, Lamacchia Realty 2015-2018

Generated new and promising leads through advertisement and cold calling

Build a network of connections and advisors

Engaged in connecting clients to their ideal home

Achieved $40k in revenue within first years of being in the industry

Restaurant and Hospitality

Lead server/ Manager, La Cucina 2019-2020

●Engaged in excellent customer service and leadership skills

●Adopted the responsibility of management in times when manager was absent

●Assigned the task of mentoring servers to up-sell and obtain higher sales

●Taking the lead in front of the house operations and serving as a model for others to follow

●Ability to fix issues, setbacks, and difficulties in a swift and appropriate manner

●Natural ability to please guests and amend any mistakes or wrongdoings that were made in their presence

Lead Server/ bartender, Burtons Grill and Bar 2017-2019

●Experienced server took on a lead role

●Displayed professional customer service and advise based off my expertise

●Helped train and develop new servers to the high standard expected

●Ability to solve problems in a quick manner

●Natural ability to guide my customers towards an impeccable experience

●Ability to always display professionalism

Server / Banquet server, Legal Seafoods 2016-2017

●Served and bartended in Boston

●Managed parties of 20 + guests

●Improved my communication skills and identifying customer needs

●Ability to solve problems in a quick manner

●Ability to always work as a team player and support the staff ● Ability to always display professionalism

Education and Related Skills

Bachelor’s Degree Political Science

University of Massachusetts – Boston 2020 Graduation year

Additional Information

2

Bilingual Proficiency: English and Italian,

Limited working proficiency in Spanish

Team Sports played – Soccer and Football

Avid reader – books in Philosophy, Political Science, Self-development and Psychology

Passion for cooking Italian cuisine

Wine Connoisseur

References furnished upon request

3

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