Customer Service Representative

Katya A. Rodriguez

Milwaukee, Wisconsin *****

Phone: 414-***-****

******************@*****.***

Professional Summary

Dedicated Customer Service Representative backed with 12 years of experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed in production.

Skills

-Problem solving -Teamwork -Adaptability -Computer Skills

-Patience -Upselling -Interpersonal skills -Empathy

-Time management -Communication -Product Knowledge -Service

Experience

Scas Management 08/2018-02/2024

Milwaukee, WI

Customer Service Representative

Support clients summiting claims for insurance policies.

Explain to clients what the policy covers/does not cover.

Utilize problem solving skills to resolve customer issues and enhancing service levels.

Managed customers call effectively and efficiently in complex, fast-paced and challenging call center environment.

Accurately documented, researched, and resolved customer service issues.

SDC Vita Free Tax Preparation 01/2018-04/2018

Milwaukee, WI

Intake Specialist

Answer incoming calls and respond to inquiries.

Collect and enter data into computer databases.

Greet and direct visitors/clients.

Process applications, forms, and other paperwork

Maintain accurate records and filing systems.

Maintain a safe and orderly environment.

American Family Insurance, Ryan Keena Agency 07/2017 01/2018

Brookfield, WI

Customer Service Representative

Manage large amounts of incoming calls.

Strong phone contact handling skills and active listening

Generate Sale leads

Identify and asses customer’s needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive

Walgreens 09/2012 11/2016

Greenfield, WI

Pharmacy Technician

Helps healthcare providers and patients by greeting them in person and by phone; answering

questions and requests; referring inquiries to the pharmacist.

Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level;

anticipating needed medications and supplies; placing and expediting orders; verifying receipt;

removing outdated drugs.

Maintains a safe clean pharmacy by complying with procedures, rules and regulations.

Protects patients and employees by adhering to infection control policies and protocols.

Credit Solutions S.C. Law 11/2015 02/2016

Milwaukee, WI

Receptionist

Answering telephone, direct, screen calls, taking and relaying messages.

Providing information to callers, greeting persons entering organization and directing individuals to correct destination.

Ensuring knowledge of personnel whereabouts and maintaining exact and complete sign-out/

sign in procedures for consumers and on site staff.

Dealing with queries or requests from the customers and public.

Providing general clerical and administrative support to all levels of professionals.

Education

West Allis Central High School West Allis, WI

09/2013

H.S Graduate/Diploma

Contact this candidate